DCM CCM360 is a cloud platform for producing and delivering customer communications across print and digital channels. It brings regulatory and marketing content into a shared workflow, with tools to personalize communications and manage compliance. Organizations can turn statements, bills, and letters into tailored messages for print, email, SMS, and web portals. Its composition engine creates dynamic content aligned with a brand, and recipients can choose how to view interactive documents. The workflow supports approvals and submissions, while tax-document changes can move through production, delivery, and filing with revision history, configurable approvals, and WCAG-compliant documents. DCM says CCM360 connects with CRMs, ERPs, data warehouses, and legacy infrastructure. It also provides version control, audit trails, template governance, online data access, and secure record storage and retrieval. DCM positions its customer communications service for enterprises, including financial services and insurance, energy and utilities, telecom, and healthcare. The platform is web-based, and pricing is available on request.
Who it is for
It suits enterprise organizations managing regulated customer communications across print and digital channels, particularly in financial services, insurance, utilities, telecom, or healthcare. It is also relevant to teams that need document composition, personalization, and approval workflows.
What is good
- Personalizes statements, bills, and letters.
- Supports print, email, SMS, and web portals.
- Includes revision history and configurable approvals.
- Integrates with CRMs, ERPs, and data warehouses.
What to know first
- Pricing is available only on request.
- Web is the only listed platform.
Verdict
CCM360 combines communication composition, personalization, compliance, and delivery workflows for enterprise use. Prospective customers need to request pricing rather than compare a published subscription price.
DCM CCM360 plans and pricing
All plansCompared on customer communications management software
- Delivery channels
- print, email, SMS, web portals
- Approval workflows
- Yes
- Personalization
- Yes
- Document composition
- Yes
- API access
- Yes
- Deployment model
- cloud
