Uluro CCM is an integrated customer communications suite for enterprises and print service providers, covering document creation, workflow automation, production tracking and delivery. With uCompose, business users can create and style high volumes of documents through a graphical interface using XML, TXT, CSV, PDF and print image data. OnceAmation lets teams configure an application for repeated deployment without further manual intervention. Communications can be personalized for print, email, web, fax and SMS, with integrated bill payment options. The uTrack dashboard follows jobs from file receipt and proofing through production and delivery; clients can also track jobs and mail pieces online. uPayments collects bill and invoice payments through web, mobile, SMS and IVR, while uBridge automates imports from ERP, ECM and CRM systems. Smart Delivery describes encrypted delivery, recipient-only access, audit visibility and email open and delivery tracking. The Core Package includes uCompose, uTrack, uWeb, Print Manager and OnceAmation Suite. Pricing is available by contacting Transformations, and the database requirement is SQL 2016 or above.
Who it is for
Uluro CCM is aimed at mailers, data processing centers, print service providers and letter shops that manage customer communications. It may suit teams seeking to automate document production, delivery tracking and payment collection across multiple channels.
What is good
- Creates high volumes of documents through a GUI
- Supports print, email, web, fax and SMS
- Tracks jobs from file receipt through delivery
- Collects payments through web, mobile, SMS and IVR
- Imports data from ERP, ECM and CRM systems
What to know first
- Pricing is available by contacting Transformations
- Requires SQL 2016 or above
Verdict
Uluro CCM brings document composition, workflow, delivery tracking and payment collection into one communications suite. Organizations should confirm pricing and account for the stated database requirement before choosing it.
Uluro CCM plans and pricing
All plansCompared on customer communications management software
- Delivery channels
- print, email, web presentment, fax, SMS, IVR
- Approval workflows
- Yes
- Personalization
- Yes
- Document composition
- Yes
- API access
- Yes
- Deployment model
- cloud
