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CS Reviews
by CS Reviews
What CS Reviews is
CS Reviews is CallSource’s web-based review management platform for local businesses. It gathers reviews from Google Places, Yelp, and Facebook into one dashboard, where users can view, share, and respond to feedback. Monitoring alerts notify businesses when people discuss them, and display widgets can show reviews. Review requests can be sent by email and SMS. The platform supports generating and responding to reviews across major review sites and is presented as a do-it-yourself service. Businesses wanting assistance can add Respond, Now!, an optional managed service in which CallSource professionals monitor, manage, and respond to customer reviews. CallSource says those replies are customized rather than canned. It highlights customers in automotive, hearing, home services, pest control, and dental industries. Security statements include firewall-protected networks, encrypted database content, password-protected reporting access, and hosting in a CenturyLink facility described as SSAE 16 and ISO 27001 certified. Pricing is on request. Clients receive dedicated support and after-hours support.
Who it suits
CS Reviews suits local businesses managing reputation across major review sites. It also fits organizations that want optional professional review-response assistance.
What it does well
- Combines Google, Yelp, and Facebook reviews
- Sends review requests by email and SMS
- Provides monitoring alerts and display widgets
- Offers optional customized managed responses
- Includes dedicated and after-hours support
What to know first
- Pricing is available only on request
- The managed response service is optional
- The platform is presented for CallSource clients
Verdict
CS Reviews centralizes review monitoring, responses, requests, and display tools for local businesses. Its self-service workflow can be supplemented by CallSource’s customized response service.
Facts from CS Reviews's own pages
- Alerts
- The platform sends alerts when people are saying things about a business. · callsource.com, 12 Oct 2026
- Alerts and sharing
- The dashboard provides alerts about reviews and makes it easy to share positive reviews. · callsource.com, 12 Oct 2026
- Company history
- CallSource says it invented call tracking in 1991. · callsource.com, 12 Oct 2026
- Customized replies
- CallSource says Respond, Now! provides customized responses to reviews generated through the platform and that the replies are not canned responses. · callsource.com, 12 Oct 2026
- Custom responses
- The Respond, Now! service includes customized responses to reviews generated through the platform, which CallSource says are not canned responses. · callsource.com, 12 Oct 2026
- Dashboard
- The platform aggregates online reviews into one dashboard so users can view, share, and respond to reviews from one place. · callsource.com, 12 Oct 2026
- DIY management
- CallSource describes CS Reviews as a do-it-yourself review management platform. · callsource.com, 12 Oct 2026
- Headquarters
- CallSource lists its address as 27001 Agoura Road, Suite 220, Calabasas, CA 91301. · callsource.com, 12 Oct 2026
- Hosting facility
- CallSource says its networks reside in a CenturyLink server facility in Burbank that is SSAE 16 and ISO 27001 certified. · callsource.com, 12 Oct 2026
- Intended customers
- CallSource presents reputation management for local businesses and has dedicated reputation management pages for home services and hearing practices. · callsource.com, 12 Oct 2026
- Managed responses
- Respond, Now! is an optional service through which CallSource professionals monitor, manage, and respond to customer reviews. · callsource.com, 12 Oct 2026
- Managed service
- CallSource says its professionals can monitor, manage, and respond to customer reviews for clients who want help. · callsource.com, 12 Oct 2026
- Pricing
- The product page directs prospective customers to contact a CallSource representative to learn about pricing. · callsource.com, 12 Oct 2026
- Privacy
- CallSource’s privacy policy says that, when acting as a service provider, it processes personal information under client instructions and does not sell or share it for cross-context behavioral advertising. · callsource.com, 12 Oct 2026
- Purpose
- CS Reviews is an online review management platform that helps CallSource clients manage their online reputation. · callsource.com, 12 Oct 2026
- Request channels
- email_and_sms · callsource.com, 22 Sept 2026
- Responses
- CallSource says its digital tools help businesses generate and respond to reviews across major review sites. · callsource.com, 12 Oct 2026
- Review aggregation
- The platform assembles reviews from review sites in a centralized dashboard. · callsource.com, 12 Oct 2026
- Monitoring alerts
- Yes · callsource.com, 22 Sept 2026
- Review response
- Its digital tools help businesses generate and respond to reviews across major review sites. · callsource.com, 12 Oct 2026
- Review sources
- Google Places,Yelp,Facebook · callsource.com, 22 Sept 2026
- Review display widgets
- Yes · callsource.com, 22 Sept 2026
- Security
- CallSource says its networks are firewall protected, database content is encrypted, and reporting access is password protected. · callsource.com, 12 Oct 2026
- Support
- CallSource says all clients receive a dedicated support team and after-hours support. · callsource.com, 12 Oct 2026
Where CS Reviews stands on Freedom251
- Review Management Software#164 of 164