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Coveo

by Coveo

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What Coveo is

Coveo is an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, websites, and workplaces. Its search combines hybrid retrieval with advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level permissions, and refresh controls support the underlying content. Behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative AI and agentic capabilities include conversational search, generative answers, Smart Snippets, and several APIs; this suite is offered as an add-on. Commerce tools cover catalog indexing, recommendations, listing page optimization, merchandising, and conversational product discovery, with some features also sold as add-ons. Coveo offers native integrations with tools including Adobe, Salesforce, ServiceNow, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, alongside open APIs and frameworks for custom integrations. Hosted data is encrypted at rest with AES-256 and in transit with TLS 1.3, with TLS 1.2 supported for compatibility. Coveo reports SOC 2 Type II examination, ISO 27001 and ISO 27018:2019 certifications, and a HIPAA-compliant hosted service subject to a Business Associate Agreement. The cloud service is accessed through web and API platforms and provides a REST query interface. Coveo, founded in 2004 and headquartered in Montreal, sells annual and three-year subscriptions with pricing available on request.

Who it suits

Coveo suits enterprises building search and discovery experiences for customers, service agents, and employees, as well as B2B and B2C commerce teams. It is relevant to organizations that need configurable hybrid search, indexed content controls, or integrations with the listed business platforms.

What it does well

  • Combines hybrid search with rules, business logic, and A/B testing.
  • Unified index includes connectors and document-level permissions.
  • Behavioral AI supports query suggestions and content recommendations.
  • Lists native integrations and APIs for custom connections.
  • Hosted data encryption and named security certifications are stated.

What to know first

  • Pricing is available only on request.
  • Generative AI capabilities are an add-on.
  • Some commerce features are add-ons.
  • Each service, website, or workplace unit includes 100k queries monthly.

Limits

Each service, website, and workplace pricing unit includes 100k queries per month. Each commerce unit includes 100k queries and recommendations per month and 100k catalog items. The trial organization is available for 14 days and is automatically deleted 14 days after creation.

Plans

PlanBilled and limitsPrice
Coveo AI-Relevance PlatformPredictable annual and three-year subscriptions; standard prices are in USD, with alternate currencies and terms available. · Pricing scales primarily by queries and indexed items · generative AI features available as add-ons · each pricing unit includes 100k queries per monthOn request

As coveo.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Coveo website.
  2. Request pricing for the AI-Relevance Platform subscription.
  3. Choose service, website, workplace, or commerce pricing units based primarily on queries and indexed items.
  4. Use the 14-day trial organization to experiment before it is automatically deleted.
  5. Connect content using native or universal connectors, or custom integrations through APIs and frameworks.
  6. Query the platform through its REST interface.

Verdict

Choose Coveo when an organization needs enterprise search, recommendations, or product discovery across customer, employee, service, or commerce experiences. Teams should look elsewhere if they need a published price or require generative AI capabilities included without an add-on.

Questions

What does Coveo cost?

Pricing is available on request. Subscriptions are annual or three-year, with standard prices in USD and alternate currencies and terms available.

Is there a free trial?

Yes. A trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation.

Which platforms does Coveo support?

The listed platforms are web and API. Deployment is cloud, and the query interface is REST.

What search and AI capabilities does it include?

Search includes hybrid search, advanced rules, A/B testing, and query pipeline management. Behavioral AI includes query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations; generative and agentic capabilities are add-ons.

What integrations are available?

Native integrations include Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise. Open APIs and frameworks support custom integrations.

What security and compliance information does Coveo provide?

Coveo states that hosted data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility. It reports a SOC 2 Type II examination, ISO 27001 and ISO 27018:2019 certifications, and a HIPAA-compliant hosted service subject to a Business Associate Agreement.

Facts from Coveo's own pages

AI features
Listed behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. · coveo.com, 9 Oct 2026
Commerce
Commerce features include product catalog indexing, product recommendations, listing page optimization, merchandising tools, and conversational product discovery, with some features marked as add-ons. · coveo.com, 9 Oct 2026
Compliance
Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement. · docs.coveo.com, 9 Oct 2026
Founded
2004 · coveo.com, 28 Sept 2026
Generative AI
Generative AI and agentic capabilities include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. · coveo.com, 9 Oct 2026
Headquarters
Montreal, Quebec, Canada · coveo.com, 28 Sept 2026
Indexing
The platform includes a unified search index, native and universal connectors, document-level security and permissions, and refresh frequency controls. · coveo.com, 9 Oct 2026
Integrations
Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. · docs.coveo.com, 9 Oct 2026
Limits
The pricing page says each service, website, and workplace pricing unit includes 100k queries per month, while each commerce pricing unit includes 100k queries and recommendations per month and 100k catalog items. · coveo.com, 9 Oct 2026
Search
The platform includes hybrid search, advanced rules and business logic, A/B testing, and query pipeline management. · coveo.com, 9 Oct 2026
Security
Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility. · docs.coveo.com, 9 Oct 2026
Support
The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons. · coveo.com, 9 Oct 2026
Trial
A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation. · docs.coveo.com, 9 Oct 2026
What it does
Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences. · coveo.com, 9 Oct 2026
Who it is for
Coveo describes its service, website, and workplace offerings as enterprise knowledge experiences for customers, agents, and employees, and its commerce offering as product discovery for B2B and B2C shoppers. · coveo.com, 9 Oct 2026

Where Coveo stands on Freedom251

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