Cloud 9

What Cloud 9 is

Cloud 9 is cloud-based practice management software for orthodontic practices, groups, and OSOs. It combines scheduling, financial arrangements, insurance claims, patient communication, and online payments in one platform. The schedule tracks new patients, automates tasks, and supports customizable reminders by call, letter, and email. Financial Arrangements covers fee schedules, insurance benefits, down payments, autopay, and paperless contract signing. Teams can work insurance claims from a queue, follow their status, and correct rejected claims for resubmission.

For patient communication, Cloud 9 offers automated text and email reminders, digital forms, a patient portal, marketing campaigns, online appointment confirmations, and online payments. Patients can self-book, and practices can use provider calendars and support multiple locations. Planet DDS says the platform has more than 25 integrations and an open API for connecting tools or building custom applications. The product is delivered over the internet, is written in HTML5, and can be used on Mac, PC, or both without emulators. Planet DDS was founded in 2009 and is headquartered in Irvine, California; it says it has developed enterprise dental software since 2003 and acquired Cloud 9 in 2023.

Who it suits

Cloud 9 suits orthodontic practices, groups, and OSOs that need scheduling, claims, financial workflows, and patient communication in a cloud application. Its multi-location support and provider calendars also suit organizations coordinating appointments across locations.

Getting started

1. Visit the Cloud 9 website.
2. Contact Planet DDS to request pricing based on the practice’s situation.
3. Use Planet DDS implementation support for setup and data and image conversion.
4. Arrange training and use ongoing support as part of implementation.
5. Access the cloud application over an internet connection on Mac, PC, or both.

Verdict

Orthodontic practices and groups should consider Cloud 9 for its combined practice workflows, patient communication, claims tools, and multi-location support. Practices seeking a published price should look elsewhere, since pricing is determined after an assessment.