Chataffy
by Chataffy
What Chataffy is
Chataffy is a web-based customer support platform that combines AI bot generation with human assistance. It answers routine questions from a knowledge base and can send more complex conversations to human agents. You can train the chatbot using website content, PDFs, documents, FAQs, and custom data. The service lists support analytics such as CSAT and uptime, 24/7 multilingual support, and voice-to-text conversion. Its free plan includes 24/7 support and costs $0 forever. That plan allows one website integration, 50 monthly chats, two human agents, and 10 MB of database storage. Chataffy uses HTTPS-encrypted communication and says it performs regular security audits and risk assessments. It also states that clients are notified within 72 hours after a security breach is identified. The product is intended for growing SaaS, e-commerce, professional-services, and startup businesses. Chataffy is made in Jaipur, Rajasthan, India, and is delivered through its website.
Who it suits
Chataffy suits growing businesses that want automated website answers with human escalation. It is also suited to teams needing multilingual support, support analytics, and a no-cost plan.
What it does well
- AI bots answer knowledge-base questions
- Human handoff handles complex conversations
- Training accepts PDFs, FAQs, and custom data
- 24/7 multilingual support is listed
- Free plan includes 24/7 support
What to know first
- Free plan allows one website integration
- Free plan limits chats to 50 monthly
- Only two human agents are included
- Storage is limited to 10 MB
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Price $0 Forever · 1 website integration · 50 monthly chats · 2 human agents · 10 MB database storage | Free |
| One Plan, Zero Cost | Price $0 Forever · 1 website integration · 50 monthly chats · 2 human agents · 10 MB database storage | Free |
As chataffy.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Chataffy combines automated answers, human handoff, and configurable training in a free web service. Its integration, chat, agent, and storage limits define how much a small team can use the plan.
Facts from Chataffy's own pages
- AI bot generation
- Yes · chataffy.com, 22 Sept 2026
- Analytics
- The platform offers customer support analytics, including metrics such as CSAT and uptime. · chataffy.com, 12 Oct 2026
- Breach notice
- The privacy policy says clients will be notified of a security breach within 72 hours after it is identified. · chataffy.com, 12 Oct 2026
- Company location
- The privacy policy says Chataffy is registered in India and gives its principal place of business as Jaipur, Rajasthan. · chataffy.com, 12 Oct 2026
- Deployment channels
- website · chataffy.com, 22 Sept 2026
- Free plan
- Yes · chataffy.com, 22 Sept 2026
- Headquarters
- Jaipur, Rajasthan, India · chataffy.com, 28 Sept 2026
- Human handoff
- AI can hand complex customer conversations to a human agent while retaining the chat history. · chataffy.com, 12 Oct 2026
- Integrations
- The privacy policy lists AWS and Amazon SES, Intercom, PayPal, Zapier, and Twilio as subprocessors; it does not describe these as product integrations. · chataffy.com, 12 Oct 2026
- Intended users
- Chataffy describes the product for growing businesses, including SaaS, e-commerce, professional services, and startups. · chataffy.com, 12 Oct 2026
- Knowledge-base answers
- Yes · chataffy.com, 22 Sept 2026
- Languages
- The features page describes 24/7 multilingual support. · chataffy.com, 12 Oct 2026
- Notable limits
- The listed plan allows one website integration, 50 monthly chats, two human agents, and 10 MB of database storage. · chataffy.com, 12 Oct 2026
- Product
- Chataffy is an AI and human customer support platform that automates routine queries and escalates complex conversations to human agents. · chataffy.com, 12 Oct 2026
- Security
- The privacy policy says Chataffy uses HTTPS-encrypted communication and performs regular security audits and risk assessments. · chataffy.com, 12 Oct 2026
- Support
- The listed free plan includes 24/7 support. · chataffy.com, 12 Oct 2026
- Training
- The chatbot can be trained on website content, PDFs, documents, FAQs, and custom data. · chataffy.com, 12 Oct 2026
- Voice
- The plan includes voice-to-text conversion. · chataffy.com, 12 Oct 2026
Where Chataffy stands on Freedom251
- Chatbot Builders#125 of 257