Cass is an AI mental-health assistant that offers wellness chatbot support 24/7 through text messaging and Facebook Messenger. Users can reach it by SMS or Messenger without downloading an app or creating an account. Its coaching includes personalized conversations, recommendations, resources, surveys, self-guided exercises, follow-ups, goal setting, and referrals. Cass can administer self-assessments such as GAD-7 and PHQ-9; its knowledge engine covers 800 topics and more than 3 million variations. It flags crisis situations, follows severity-verification protocols, and engages a crisis professional within 20 seconds, but Cass states it is not a crisis-response service or a replacement for professional therapy. It is available in seven languages, including English and Spanish, and can connect users on demand to 5,000 coaches available in all 50 states. Cass states that it is HIPAA-compliant and SOC 2 certified, but HIPAA coverage applies on its network, not to SMS, Facebook Messenger, or WhatsApp communications except Signal. Listed plans are 0.05 USD per year per employee at scale and 5.00 USD per month per active user.
Who it is for
Cass is aimed at individuals as well as health plans, healthcare providers, employers, and communities. It may suit people seeking text-based wellness coaching, but it is not a substitute for professional therapy or a crisis-response service.
What is good
- Text access needs no app download or account.
- Provides wellness chatbot support 24/7.
- Offers self-assessments, exercises, and coaching.
- Can connect users to 5,000 coaches across all 50 states.
- Available in seven languages.
What to know first
- Cass says it is not a crisis-response service.
- Cass says it is not a replacement for professional therapy.
- HIPAA coverage does not include most listed messaging channels.
- Paid plans are listed at 0.05 USD per year or 5.00 USD per month.
Verdict
Cass offers text-based coaching, assessments, self-guided exercises, and access to human coaches. Keep its stated therapy and crisis limitations, along with the messaging-channel HIPAA caveat, in mind when considering it.
Get started with Cass
- Visit the Cass start page.
- Access Cass through SMS text messaging or Facebook Messenger without downloading an app or creating an account.
- Use the free plan, or select active-user or at-scale employee pricing if applicable.
- Organizations can embed Cass in supported communication channels, including websites and portals.
Questions about Cass
Is Cass free?
Cass lists a free plan. It also lists paid plans for active users and employees at scale.
What are Cass's listed paid prices?
The At-scale employee plan is 0.05 USD per year, billed per employee per year. The Active user plan is 5.00 USD per month, billed per person.
How can people access Cass?
Cass provides access through SMS text messaging and Facebook Messenger without an app download or account creation. It is listed as a web platform.
Is Cass a crisis-response service or therapy replacement?
No. Cass states that it is not a crisis-response service and is not a replacement for professional therapy. It says it flags crises and engages a crisis professional within 20 seconds.
What does Cass say about HIPAA coverage?
Cass states that HIPAA compliance applies on its network. SMS, Facebook Messenger, and WhatsApp communications are not covered, except Signal.
Who does Cass serve?
Cass serves individuals, health plans, healthcare providers, employers, and communities.
Cass plans and pricing
All plansCompared on AI mental health chatbots
- Free plan
- Yes
- Guided exercises
- Yes
- Behavioral coaching
- Yes
- Human escalation
- Yes
- Crisis resources
- Yes
- Access platforms
- Web
- Conversation memory
- Yes
