Freedom251 › AI Mental Health Chatbots
Cass
What Cass is
Cass is an AI mental-health assistant that offers wellness chatbot support 24/7 through text messaging and Facebook Messenger. Users can reach it by SMS or Messenger without downloading an app or creating an account. Its coaching includes personalized conversations, recommendations, resources, surveys, self-guided exercises, follow-ups, goal setting, and referrals. Cass can administer self-assessments such as GAD-7 and PHQ-9; its knowledge engine covers 800 topics and more than 3 million variations. It flags crisis situations, follows severity-verification protocols, and engages a crisis professional within 20 seconds, but Cass states it is not a crisis-response service or a replacement for professional therapy. It is available in seven languages, including English and Spanish, and can connect users on demand to 5,000 coaches available in all 50 states. Cass states that it is HIPAA-compliant and SOC 2 certified, but HIPAA coverage applies on its network, not to SMS, Facebook Messenger, or WhatsApp communications except Signal. Listed plans are $0.05 a year per employee at scale and $5 a month per active user.
Who it suits
Cass is aimed at individuals as well as health plans, healthcare providers, employers, and communities. It may suit people seeking text-based wellness coaching, but it is not a substitute for professional therapy or a crisis-response service.
What it does well
- Text access needs no app download or account.
- Provides wellness chatbot support 24/7.
- Offers self-assessments, exercises, and coaching.
- Can connect users to 5,000 coaches across all 50 states.
- Available in seven languages.
What to know first
- Cass says it is not a crisis-response service.
- Cass says it is not a replacement for professional therapy.
- HIPAA coverage does not include most listed messaging channels.
- Paid plans are listed at $0.05 a year or $5 a month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| At-scale employee | per employee per year · per-employee pricing at scale | $0.05 a year |
| Active user | per person · active user pricing · 24/7 access | $5 a month |
As cass.ai lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Cass start page.
- Access Cass through SMS text messaging or Facebook Messenger without downloading an app or creating an account.
- Use the free plan, or select active-user or at-scale employee pricing if applicable.
- Organizations can embed Cass in supported communication channels, including websites and portals.
Verdict
Cass offers text-based coaching, assessments, self-guided exercises, and access to human coaches. Keep its stated therapy and crisis limitations, along with the messaging-channel HIPAA caveat, in mind when considering it.
Questions
Is Cass free?
Cass lists a free plan. It also lists paid plans for active users and employees at scale.
What are Cass's listed paid prices?
The At-scale employee plan is $0.05 a year, billed per employee per year. The Active user plan is $5 a month, billed per person.
How can people access Cass?
Cass provides access through SMS text messaging and Facebook Messenger without an app download or account creation. It is listed as a web platform.
Is Cass a crisis-response service or therapy replacement?
No. Cass states that it is not a crisis-response service and is not a replacement for professional therapy. It says it flags crises and engages a crisis professional within 20 seconds.
What does Cass say about HIPAA coverage?
Cass states that HIPAA compliance applies on its network. SMS, Facebook Messenger, and WhatsApp communications are not covered, except Signal.
Who does Cass serve?
Cass serves individuals, health plans, healthcare providers, employers, and communities.
Facts from Cass's own pages
- Analytics
- Cass provides an insights dashboard with reporting and integration of information into a database or EHR. · cass.ai, 30 Sept 2026
- Assessments
- Cass can administer self-assessments such as GAD-7 and PHQ-9. · cass.ai, 30 Sept 2026
- Availability
- Cass provides emotional support and check-ins 24/7. · cass.ai, 1 Oct 2026
- Channels
- Cass delivers coaching through text messaging and Facebook Messenger. · cass.ai, 30 Sept 2026
- Clinical evidence
- Cass says it is clinically shown to help manage conditions including anxiety and depression, with research from Duke, Stanford, and Northwestern. · cass.ai, 1 Oct 2026
- Coaching features
- Cass provides personalized conversations, recommendations, resources, surveys, self-guided exercises, follow-ups, goal setting, and resource referrals. · cass.ai, 30 Sept 2026
- Coach network
- Cass connects users to 5,000 coaches available in all 50 states. · cass.ai, 1 Oct 2026
- Crisis triage
- Cass flags crises, begins de-escalation, and engages a crisis professional within 20 seconds. · cass.ai, 1 Oct 2026
- Data deletion
- Cass says users can request data deletion at any point and that unnecessary protected health information is securely deleted immediately. · cass.ai, 1 Oct 2026
- Deployment
- Cass requires no app download, account creation, or waitlist for text messaging access. · cass.ai, 1 Oct 2026
- Encryption
- Cass encrypts data with at least 256-bit asymmetric or 4096-bit symmetric keys and secures transit with TLS 1.2 and 1.3. · cass.ai, 1 Oct 2026
- HIPAA limitation
- Cass says HIPAA compliance applies on its network, while SMS, Facebook Messenger, and WhatsApp communications are not covered except Signal. · cass.ai, 30 Sept 2026
- Insights
- Cass provides an insights dashboard and can integrate information with a database or EHR. · cass.ai, 1 Oct 2026
- Integrations
- Cass can be embedded in Google Home, Instagram, Facebook Messenger, WhatsApp, websites, portals, and other communication channels. · cass.ai, 1 Oct 2026
- Knowledge engine
- Cass's knowledge engine covers 800 topics and more than 3 million variations. · cass.ai, 30 Sept 2026
- Languages
- Cass is currently available in seven languages, including English and Spanish. · cass.ai, 1 Oct 2026
- No-download access
- Users can text Cass through SMS or Facebook Messenger without downloading an app or creating an account. · cass.ai, 30 Sept 2026
- Product limitation
- Cass's sample conversation states that the service is not a crisis-response service. · cass.ai, 30 Sept 2026
- Purpose
- Cass is an AI mental health assistant that provides behavioral health coaching through text messaging. · cass.ai, 1 Oct 2026
- Security
- Cass states that it is HIPAA-compliant and SOC 2 certified. · cass.ai, 1 Oct 2026
- Target users
- Cass serves individuals as well as health plans, healthcare providers, employers, and communities. · cass.ai, 1 Oct 2026
- Therapy limitation
- Cass states that it is not a replacement for professional therapy. · cass.ai, 1 Oct 2026
Where Cass stands on Freedom251
- AI Mental Health Chatbots#6 of 21