Freedom251 › Case Management Software
CaseBuilder
by CaseBuilder
What CaseBuilder is
CaseBuilder is cloud-based case management software for law enforcement agencies investigating internal affairs, use-of-force, intelligence, general offense, and gang or organization matters. Each case receives a secure digital folder usable from an office or the field. Investigators can search chronologies, perform link analysis, use checklists, corroborate tips, and manage property, evidence, and confidential informants. Workflows route cases through review and approval, while folders can be published with digital assets and attachments for prosecutors. Reporting includes interactive dashboards, operational reports, widgets, and scheduled reports. The system is available through web, Android, and iOS access and lists unlimited users. Integrations include ShotSpotter, NIBIN lead management, and one-click CrimeTracer lead imports. SoundThinking states that CaseBuilder runs on AWS GovCloud, requires multi-factor authentication, supports single sign-on, and complies with CFR 28 Part 23 and the latest CJIS Security Policy mandates. Agency administrators can control components and configure role-based permissions. Pricing is available on request.
Who it suits
It suits law enforcement agencies needing shared investigation records, controlled workflows, reporting, and prosecutor handoff. Mobile access and field-ready folders support teams working away from the office.
What it does well
- Secure digital folder for every case
- Searchable chronology and link analysis
- Review and approval workflows
- Interactive and scheduled reporting
- AWS GovCloud and CJIS policy compliance
What to know first
- Pricing is available only on request
- Designed specifically for law enforcement agencies
- Setup fee is separate and unlisted
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Agency subscription | Annual subscription; tiered by agency size · 24x7x365 customer support · Best practices consulting assistance | On request |
| Setup fee | One-time setup fee · Account provisioning · Agency data integrations if needed · Training | On request |
As soundthinking.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
CaseBuilder covers investigation records, collaboration, workflow approvals, integrations, and operational reporting in a cloud deployment. Agencies should request pricing and confirm that its supported investigation types and compliance controls fit their requirements.
Facts from CaseBuilder's own pages
- Access controls
- Agency administrators can enable or disable components and configure role-based permissions for users and groups. · soundthinking.com, 12 Oct 2026
- Alerts
- Users can receive system inbox, text, and email alerts about assignments and action items, and teams are notified when case tips or leads are added. · soundthinking.com, 12 Oct 2026
- Case workflow
- Casework can be routed through review and approval processes, and case folders can be published with their digital assets and attachments for prosecutors. · soundthinking.com, 12 Oct 2026
- Company
- SoundThinking says it was founded in 1996 and lists its headquarters at 39300 Civic Center Drive, Suite 300, Fremont, California 94538. · soundthinking.com, 12 Oct 2026
- Deployment
- SoundThinking says the system can be configured and ready for end users to begin casework the same day. · soundthinking.com, 12 Oct 2026
- Digital case folders
- The system creates a secure digital case folder for each case and can be used from the office or the field. · soundthinking.com, 12 Oct 2026
- Founded
- 1996 · soundthinking.com, 28 Sept 2026
- Headquarters
- Fremont, California, United States · soundthinking.com, 28 Sept 2026
- Integrations
- CaseBuilder integrates with ShotSpotter, supports NIBIN lead management, and imports CrimeTracer leads with one click. · soundthinking.com, 12 Oct 2026
- Investigation tools
- Features include searchable case chronology, link analysis, customizable checklists, tip corroboration, property and evidence management, and confidential informant management. · soundthinking.com, 12 Oct 2026
- Purpose
- CaseBuilder is cloud-based case management software for law enforcement agencies to capture, track, analyze, and collaborate on investigations. · soundthinking.com, 12 Oct 2026
- Reporting
- Reporting includes interactive dashboards, operational reports, report widgets, and scheduled reports. · soundthinking.com, 12 Oct 2026
- Reporting dashboards
- Yes · soundthinking.com, 22 Sept 2026
- Security
- SoundThinking says CaseBuilder runs on AWS GovCloud, mandates multi-factor authentication, supports single sign-on, and complies with CFR 28 Part 23 and the latest CJIS Security Policy mandates. · soundthinking.com, 12 Oct 2026
- Supported investigations
- The product supports internal affairs, use-of-force, intelligence, general offense, and gang or organization investigations. · soundthinking.com, 12 Oct 2026
- Users
- The product page lists unlimited users and says CaseBuilder is mobile ready. · soundthinking.com, 12 Oct 2026
- Workflow automation
- Yes · soundthinking.com, 22 Sept 2026
Where CaseBuilder stands on Freedom251
- Case Management Software#78 of 177