CAS genesisWorld
What CAS genesisWorld is
CAS genesisWorld is a customizable CRM and AIA® solution from CAS Software AG for small and medium-sized enterprises. Founded in 1986 and headquartered in Karlsruhe, Germany, the company offers web, Windows, iOS and Android access, including a mobile app. The product centralizes current customer data and provides a 360-degree customer view. It supports management, sales, marketing, project management, service, support and administration, with a visual sales pipeline, email synchronization, marketing automation and AI features. CAS genesisWorld x18 provides multi-level workflows with delays, conditions, branches and data-record actions. SmartDesign 3.0 adds customizable work interfaces, personal dashboards and dark mode. OpenSync connects third-party products such as Inxmail, Evalanche and ERP systems. Two-factor authentication and single sign-on are available. Web and Desktop Client share a database. Standard Edition, Premium Edition and Suite are named plans, with pricing on request. CAS offers advice by phone or email.
Who it suits
It suits small and medium-sized enterprises wanting centralized customer data across sales, marketing, service and administration. Organizations needing customizable interfaces, workflows and mobile access may find it suitable.
What it does well
- 360-degree customer view
- Sales, marketing and service functions
- Multi-level workflow automation
- Third-party integrations through OpenSync
- Web, Windows, iOS and Android
What to know first
- Pricing is available on request
- Edition differences are not described
- Designed for small and medium-sized enterprises
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard Edition | — | On request |
| Premium Edition | — | On request |
| Suite | — | On request |
As www2.cas.de lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
CAS genesisWorld combines CRM functions, workflow automation, customization and multi-platform access. Buyers will need to contact CAS for pricing and to clarify what each named edition includes.
Facts from CAS genesisWorld's own pages
- AI features
- The AI connect feature supports writing, editing, translating, and summarizing text within the CRM. · www2.cas.de, 12 Oct 2026
- Automation
- CAS genesisWorld x18 supports multi-level automated workflows with delays, conditions, branches, and actions on data records. · www2.cas.de, 12 Oct 2026
- Business functions
- The product supports management, sales, marketing, project management, service and support, and administration. · www2.cas.de, 12 Oct 2026
- Company
- CAS Software AG says it was founded in 1986 and is based in Karlsruhe, Germany. · www2.cas.de, 12 Oct 2026
- Customer data
- It provides centralized, up-to-date customer data and a 360° view of customers. · www2.cas.de, 12 Oct 2026
- Customization
- SmartDesign 3.0 offers customizable work interfaces, personal dashboards, and dark mode. · www2.cas.de, 12 Oct 2026
- Email sync
- Yes · www2.cas.de, 19 Sept 2026
- Founded
- 1986 · www2.cas.de, 28 Sept 2026
- Headquarters
- Karlsruhe, Germany · www2.cas.de, 28 Sept 2026
- Integrations
- CAS’s OpenSync framework can integrate third-party solutions; listed interface examples include Inxmail, Evalanche, and ERP systems. · www2.cas.de, 12 Oct 2026
- Marketing automation
- Yes · www2.cas.de, 19 Sept 2026
- Mobile app
- Yes · www2.cas.de, 19 Sept 2026
- Mobile platforms
- The help portal says a mobile app is available for Android or iOS; the demo page also describes a CRM app for smartphones, tablets, and Windows. · help.cas.de, 12 Oct 2026
- Product
- CAS genesisWorld is a customizable CRM + AIA® solution aimed at small and medium-sized enterprises. · www2.cas.de, 12 Oct 2026
- Visual sales pipeline
- Yes · www2.cas.de, 19 Sept 2026
- Security
- The maker describes two-factor authentication and single sign-on as authentication options for data protection. · www2.cas.de, 12 Oct 2026
- Support
- CAS says its experts provide advice by phone or email and lists Customer Support at +49 721 9638-188. · www2.cas.de, 12 Oct 2026
- Web access
- CAS genesisWorld Web is a browser-based application, and its Web and Desktop Client use the same database. · hilfe.cas.de, 12 Oct 2026
Where CAS genesisWorld stands on Freedom251
- CRM Software#180 of 244