Carpetan

Carpetan is an operations platform for carpet and rug cleaners handling customer orders, collections, cleaning, delivery and payments. It suits businesses coordinating drivers and daily routes, especially those that want order stages and customer updates in one workflow. Its free tier is a useful starting point, but the 50-order monthly ceiling and the requirement to connect to sync completed driver tasks matter.

Overview

Carpetan follows an order from registration through pickup, measurement, cleaning, readiness for delivery and completion. Customer records keep contact details, address history and prior orders together, giving staff useful context when handling repeat business. The platform also tracks payment by order and reports revenue, order volume, driver productivity and customer return rate.

That combination makes Carpetan more purpose-built for carpet-cleaning operations than a general appointment tool. Its main trade-off is that operational visibility is not the same as live fleet tracking: the office can see pending and completed tasks, but GPS tracking is not required.

Key features

Orders, customers and notifications

Configurable automatic SMS messages can update customers at selected order stages, which can reduce the need for staff to relay routine status changes. Monthly SMS allowances vary by plan, so businesses with frequent updates should compare those caps with their expected message volume.

Driver tasks and routing

Drivers can see assigned collections and deliveries, navigate to addresses, contact customers and confirm tasks in the mobile app. Loaded tasks remain viewable with a weak signal, but drivers need an internet connection to sync and confirm completions. That makes connectivity a practical dependency for field teams, even if they can still consult already loaded work.

Route planning organizes work by zone and sequences multiple stops. It is included from Pro+ rather than Pro, so smaller operators can start with driver navigation at Pro, while teams managing several drivers and dense daily routes have a clearer reason to move up a tier.

Security and privacy

Carpetan says it uses Firebase cloud infrastructure, encrypts data in transit and at rest, and limits access to authorized account users. Its privacy policy says data is kept only as long as needed to provide the service or meet contractual and legal requirements.

Pricing

Carpetan is freemium. The free plan costs nothing and allows 50 orders a month, one driver, one admin and one worker account, with the Driver app included. It is a sensible way for a small operation to begin organizing work, but the order cap and single-driver limit leave little room for growth.

Pro costs €50 a month, billed 50 EUR / month. It raises the allowance to 150 orders and includes 20 SMS per month, two drivers, navigation, one admin and one worker account, plus email support. It is aimed at businesses that need more capacity and driver navigation, but it does not include route planning.

Pro+ costs €120 a month, billed 120 EUR / month. It includes 350 orders, 70 SMS, four drivers, route planning, auto route and reports, AI chat and order verification, one admin and two workers, and email support. This is the more relevant tier for teams that need route coordination and expanded reporting, though the jump from Pro is substantial.

Enterprise costs €200 a month, billed 200 EUR / month. Its 700-order allowance, 200 SMS, eight drivers, route planning, auto route and reports, online orders, AI order processing, AI chat and order verification, one admin and five workers, and WhatsApp and email support target larger operations. The higher quotas and added order-processing and support features make it the tier for teams whose workload exceeds Pro+ rather than a default upgrade.

Platforms

Carpetan is web-based and supports Android and iOS. The maker offers Android APK downloads for Carpetan Driver and Carpetan Mobile; the driver app page also lists iOS availability. The offline limitation remains important on either mobile platform: viewing loaded tasks is possible with a weak signal, but syncing and confirming work requires internet access.

Who it's for

Carpetan is best suited to carpet and rug cleaning companies that collect and deliver orders and need to coordinate drivers, routes and customer updates. A one-driver business can use the free plan to establish an order workflow, while larger teams can pay for higher quotas, more seats and route-planning capabilities. It is a weaker fit for operators who need driver GPS tracking or dependable task completion syncing without internet access.

Pros and cons

• Purpose-built order progression: The workflow covers collection through delivery, with customer and order history alongside it.
• Driver tasks and customer updates: Assigned jobs, navigation, customer contact and stage-based SMS connect field work with the office process.
• Growth tiers add operational capacity: Paid plans raise order, SMS and driver limits; Pro+ and Enterprise add route planning.
• Free plan is tightly capped: Fifty monthly orders and one driver may constrain even a modest operation as it grows.
• Connectivity is needed to close tasks: Drivers cannot sync and confirm completions offline.
• No GPS tracking requirement: Offices can see task status, but businesses seeking driver location tracking should look elsewhere.

Alternatives

For a broader comparison of products in this niche, see Carpet Cleaning Software.

Choose MioCommerce if a website and appointment booking are more central than carpet-cleaning order and driver workflows; it is paid, has a free trial, and its Essentials plan is $19 a month billed annually.

Calday is a better match for service booking needs, with a free tier that includes one service and up to 100 clients, and a 12.00 USD monthly Pro plan.

Fieldified may suit teams looking for scheduling, invoicing, CRM and reporting in a broader field-service package; its free tier has usage limits, while Basic costs $49 a month for five users.

Fieldorbit is worth considering for a small job-based operation that can work within its free tier of 10 jobs per month; Premium is $10 a month.

Formitize is a paid alternative with primary modules included at $29.99 a month per user; Australian prices exclude GST.

ServiceOS uses personalized pricing based on operation size, monthly order volume and required advanced functionality.

Tradify is another paid option for businesses prioritizing job management, scheduling, quoting and invoicing; its Lite plan is $47 a month per user.

HiveSuite is a paid alternative with a Solo plan at £34.99 a month, including VAT, or £349 per year including VAT.

Verdict

Carpetan is a strong fit for carpet cleaners whose daily work depends on tracked orders, assigned driver tasks and customer updates. Its free entry point and higher-tier route planning support a clear path from a small operation to a multi-driver team. Choose it when those carpet-specific workflows are the priority; look elsewhere if live GPS tracking or offline task completion is essential.