No. 169 of 177 ·Case Management Software

CAPS

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Freedom report

One barScore 4.8

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedPlans, terms and facts published

CAPS is ranked #169 of 177 in case management software on Freedom251, made by CAPS (Camp Hill, Pennsylvania, United States).

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The record

Purpose: CAPS is an enterprise child welfare case management platform developed with the Commonwealth of Pennsylvania to support the full lifecycle of child welfare case management.
Use: CAPS supports abuse investigations, foster care, adoption, and family support programs.
Scale: The platform is used by 58 counties and over 8000 daily users, and supports over 85% of Pennsylvania counties.
Capabilities: Listed capabilities include intake and abuse reporting workflows, case lifecycle management, foster care and adoption tracking, compliance monitoring and reporting, and role based access controls.
Integration: CAPS is integrated with Pennsylvania’s Child Welfare Information System (CWIS) and supports federal reporting requirements including AFCARS.
Governance: A governance board of representatives from participating Pennsylvania counties helps define requirements, prioritize enhancements, test updates, and vote on changes.
Technology: CAPS is built on an enterprise grade Oracle architecture designed for scalability, performance, and integration across complex environments.
Security: The platform operates in a secure environment with SOC 2 compliance, multi factor authentication, continuous monitoring, and regular security testing.
Support: Avanco says CAPS is continuously supported and enhanced, including system updates, user training, and operational support.
Company: Avanco describes its work as delivering mission critical technology solutions for government agencies and essential public programs.
Headquarters: Camp Hill, Pennsylvania, United States

Where it ranks on Freedom251

Best Case Management Software in 2026#169 of 177

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Sources

avanco.com/caps-platform/· checked 5 Oct 2026
avanco.com/about/· checked 5 Oct 2026