Freedom251 › Case Management Software
Assessforce
What Assessforce is
Assessforce is cloud-deployed enterprise case management software for public, for-profit, and nonprofit social services organizations. Its lineup includes Assessforce SCM, Assessforce MAP, and Assessforce WPM. SCM supports social-service delivery across the case-management lifecycle through core and supporting modules for automation, productivity, and whole-family work. MAP uses algorithm-informed decision-making for eligibility decisions, service triage, referrals, and interventions. WPM captures, monitors, and reports participation in work activities and supporting documentation for program compliance. Organizations can select independent lifecycle modules and combine interoperable components to fit their processes. Nontechnical staff can create and maintain content without coding, while other areas provide low-code configuration. APIs and standards-based interfaces transfer data with existing applications. Reporting includes more than 65 visualization charts and data extracts, plus custom charts. Customer instances and data are hosted in Amazon Web Services’ cloud. Annual support covers maintenance, technical support, and bug fixes.
Who it suits
It suits social services organizations serving individuals and families, including public assistance employment and affordable housing programs. Teams needing configurable case workflows, reporting, and integrations may find its modules relevant.
What it does well
- Three configurable solutions for case management
- Workflow automation and reporting dashboards
- Low-code content management without coding
- APIs and standards-based interfaces
- More than 65 visualization charts
What to know first
- Pricing is available only on request
- Annual support uses severity-based response targets
- Cloud hosting is through Amazon Web Services
Verdict
Assessforce combines case management, assessments, work-participation tracking, configurable modules, and reporting for social services. Its cloud deployment, APIs, and low-code tools support organizations with established processes and integration needs.
Facts from Assessforce's own pages
- Analytics
- The product includes 65+ visualization charts and data extracts, with custom charts for real-time business intelligence. · assessforce.com, 12 Oct 2026
- Assessments
- Assessforce MAP uses algorithm-informed decision-making to support eligibility decisions, service triage, referrals, and interventions. · assessforce.com, 12 Oct 2026
- Case management
- Assessforce SCM supports social service delivery across the case management lifecycle, with core and supporting modules. · assessforce.com, 12 Oct 2026
- Company history
- The maker says development of Assessforce began in summer 2015 and that the product evolved into complete case management software by the start of 2019. · assessforce.com, 12 Oct 2026
- Configurable modules
- The maker says lifecycle activities are independent modules that can interoperate and be selected to fit an organization’s processes and requirements. · assessforce.com, 12 Oct 2026
- Configuration
- The maker says nontechnical staff can create and maintain content without coding, while other parts of the software are configurable. · assessforce.com, 12 Oct 2026
- Deployment
- Assessforce is described as SaaS-based and cloud-based, with customer instances and data hosted in Amazon Web Services. · assessforce.com, 12 Oct 2026
- Deployment target
- The maker says it targets going live within 90 days using its content library and customization. · assessforce.com, 12 Oct 2026
- Implementation
- The maker says it targets going live within 90 days using content from its library that customers can customize. · assessforce.com, 12 Oct 2026
- Integration
- Assessforce supports APIs and standards-based interfaces to retrieve or transfer data between existing applications. · assessforce.com, 12 Oct 2026
- Integrations
- The maker says APIs and standards-based interfaces support retrieving and transferring data to and from existing applications. · assessforce.com, 12 Oct 2026
- Intended users
- The maker presents the software for social services organizations serving individuals and families, including public assistance employment and affordable housing programs. · assessforce.com, 12 Oct 2026
- Low-code/no-code
- Non-technical staff can create and maintain content without coding, and other parts of the software are configurable as low-code functionality. · assessforce.com, 12 Oct 2026
- Pricing model
- The maker describes a fixed monthly license fee that includes technical support, bug fixes, enhancements, upgrades, new features, server monitoring, and maintenance, but gives no price on the page. · assessforce.com, 12 Oct 2026
- Product
- Assessforce is enterprise case management software for public, for-profit, and nonprofit social services organizations. · assessforce.com, 12 Oct 2026
- Product lineup
- The maker offers three configurable solutions: Assessforce SCM, Assessforce MAP, and Assessforce WPM. · assessforce.com, 12 Oct 2026
- Purpose
- Assessforce is enterprise case management software for public, for-profit, and nonprofit social services organizations. · assessforce.com, 12 Oct 2026
- Reporting
- The maker states that the product includes more than 65 visualization charts and data extracts, along with custom visualization charts. · assessforce.com, 12 Oct 2026
- Reporting dashboards
- Yes · assessforce.com, 21 Sept 2026
- Security
- The maker says customer instances and data are hosted in Amazon Web Services’ cloud and that it uses security approaches and practices to protect them. · assessforce.com, 12 Oct 2026
- Service and case management
- Assessforce SCM covers social service case management activities and includes supporting modules for automation, productivity, and a whole-family approach. · assessforce.com, 12 Oct 2026
- Support
- Annual support includes maintenance, technical support, and bug fixes; the maker lists target response times of one hour for severity 1, two hours for severity 2, and three days for severity 3. · assessforce.com, 12 Oct 2026
- Workflow automation
- Yes · assessforce.com, 21 Sept 2026
- Work participation
- Assessforce WPM captures, monitors, and reports customer participation in work activities and supporting documentation for program compliance. · assessforce.com, 12 Oct 2026
Where Assessforce stands on Freedom251
- Case Management Software#173 of 177