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Buni.ai
What Buni.ai is
Buni.ai is a web platform for building and operating conversational services and automations across chat, USSD, and voice. Teams can create flows on a visual canvas or describe a service for the AI assistant to draft, then test paths in built-in simulators. Listed channels include WhatsApp, web chat, Telegram, Messenger, Instagram, Slack, USSD, and voice. A shared inbox supports routing, queues, and agent handoff with conversation history. Automations can start on schedules, forms, webhooks, or connected-app changes, and can call APIs, run JavaScript, send messages, and take payments. Buni.ai says it has 65 built-in integrations, including Stripe, Shopify, GitHub, Google Sheets, Airtable, HubSpot, and Zendesk. AI flow steps can use a customer-provided key from supported providers. The free Hobby plan includes 200 monthly credits, three projects, and one team member; usage stops when credits run out until renewal. Pro costs $10 a month and Business costs $160 a month. Organisations pricing is agreed with the customer.
Who it suits
It suits teams building conversational services across several channels, particularly organizations serving last-mile communities. Governments, NGOs, and enterprises are among the intended users described by the maker.
What it does well
- Visual flow building and AI-assisted drafting.
- Supports chat, USSD, and voice channels.
- Shared inbox offers agent handoff and conversation history.
- Free plan includes 200 monthly credits.
What to know first
- Free-plan usage stops when monthly credits run out.
- Hobby plan includes only three projects and one team member.
- Service uses shared hosting by default.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Hobby | 200 credits/month · 500 data store records · 3 projects · 1 team member · 200 automation runs and API calls/month · no voice calls | Free |
| Pro | Monthly or annual billing; the page displays $10 / month. · 2,000 credits/month in the listed package · 50,000 data store records · 300 voice minutes/month · 10 projects · 5 team members · 1 phone number · 5 calls at once | $10 a month |
| Business | Monthly or annual billing; the page displays $160 / month. · 50,000 credits/month in the listed package · 400,000 data store records · 2,000 voice minutes/month · 25 projects · 20 team members · 3 phone numbers · 20 calls at once | $160 a month |
| Organisations | Agreed with you. · Credits, channels, volume and limits set to the programme · deployment and integration · localisation · training and handover · run and support | On request |
As buni.ai lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Buni.ai combines multichannel conversations, workflow automation, and human handoff in a web platform. The free plan has defined usage limits, while larger programmes can request a tailored Organisations arrangement.
Facts from Buni.ai's own pages
- AI data processing
- The trust page says requests for BuniAI-operated AI features may be sent to third-party providers and that data on those paths is not used to train provider models. · buni.ai, 9 Oct 2026
- AI bot generation
- Yes · buni.ai, 21 Sept 2026
- AI model keys
- AI steps inside flows can use a key supplied by the customer, with supported providers including OpenAI, Anthropic, Google Gemini and Azure OpenAI. · buni.ai, 9 Oct 2026
- Automation
- Workflows can start on a schedule, from a form or webhook, or from changes in connected apps, and can call APIs, run JavaScript, send messages and take payments. · buni.ai, 9 Oct 2026
- Channels
- The platform lists WhatsApp, web chat, Telegram, Messenger, Instagram and Slack, as well as USSD and voice. · buni.ai, 9 Oct 2026
- Credential storage
- The trust page states that integration credentials are stored in encrypted form and used by authorized service processes that need them. · buni.ai, 9 Oct 2026
- Deployment channels
- multichannel · buni.ai, 21 Sept 2026
- Flow building
- Teams can design flows on a visual canvas or describe a service for the AI assistant to draft, then test paths in built-in simulators. · buni.ai, 9 Oct 2026
- Free plan
- Yes · buni.ai, 21 Sept 2026
- Hosting and tenancy
- Buni.ai says the service is shared-hosted, with data processed on AWS in us-east-1 in the United States; dedicated single-tenant hosting is not the default. · buni.ai, 9 Oct 2026
- Human handoff
- Yes · buni.ai, 21 Sept 2026
- Human support in conversations
- A shared inbox supports routing, queues and handoff to agents with conversation history. · buni.ai, 9 Oct 2026
- Integrations
- The maker says it has 65 built-in integrations and names services including Stripe, Shopify, GitHub, Slack, Google Sheets, Airtable, HubSpot, Zendesk, OpenAI, Anthropic and Gemini. · buni.ai, 9 Oct 2026
- Intended users
- The maker presents organisational plans for governments, NGOs and enterprises, and describes the product as built for teams serving last-mile communities. · buni.ai, 9 Oct 2026
- Knowledge-base answers
- Yes · buni.ai, 21 Sept 2026
- Product
- Buni.ai is a platform for building, running and governing conversational services and automations across chat, USSD and voice. · buni.ai, 9 Oct 2026
- Retention
- Conversation transcripts and call recordings expire on a configurable window with a 30-day default and selectable periods from 30 to 365 days. · buni.ai, 9 Oct 2026
- Security controls
- The maker describes role-based access, audit logging of changes and staff data access, draft/live versions, pre-publish validation and rollback. · buni.ai, 9 Oct 2026
- Paid from
- 10 · buni.ai, 21 Sept 2026
- Support
- Customers can open a support ticket for product, billing or onboarding questions, and the support team responds by email. · buni.ai, 9 Oct 2026
- Usage limit
- On the free plan, chatbot, USSD and automation usage stops when monthly credits run out until credits renew. · buni.ai, 9 Oct 2026
- Visual flow builder
- Yes · buni.ai, 21 Sept 2026
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