bruKNOW

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What bruKNOW is

bruKNOW is a no-code platform for building AI chatbots and automating customer conversations across WhatsApp, Instagram, Messenger, Telegram, Web Chat, SMS, email, and voice calls. Its visual Flow Builder lets teams assemble chatflows by dragging and connecting nodes. AI assistants powered by GPT-4o can answer from uploaded documents, extract several variables from one natural-language message, and support knowledge-base replies. Human handoff is available when automation needs an agent. The CRM stores conversation history, captured variables, tags, and records, with CSV and Excel export. A meeting notetaker can join Google Meet, Zoom, or Teams, create a transcript, and summarize the meeting. The Android app provides a unified inbox for WhatsApp, Instagram Direct, Messenger, and Telegram; web and iOS access are also listed. Plans include a free option and annual paid tiers from 28 BRL a month.

Who it suits

bruKNOW suits businesses automating customer service and managing conversations across several messaging channels. Its plans and Spanish support also target LATAM teams.

What it does well

Visual flow builder requires no coding
GPT-4o assistants use uploaded documents
Human handoff supports agent involvement
CRM exports records to CSV or Excel
Unified Android inbox covers four channels

What to know first

Free plan allows 50 conversations monthly
Paid plans are billed annually
Higher tiers are needed for more capacity

Limits

The Free plan includes one chatbot, 20 nodes, 50 conversations per month, and 60K AI tokens per month. Compared with Free, Startup, Pro, and Enterprise provide more nodes, conversations, tokens, and SMS allowances; Pro and Enterprise provide more chatbots, and paid plans include agent capacity.

Plans

Plan	Billed and limits	Price
Free	Forever · no credit card · 1 chatbot · 20 nodes · ∞ contacts · 50 conversations/month · 60K AI tokens/month · Web Chat · AI Assistant	Free
Startup	$280 billed annually · 1 chatbot · 25 nodes · 1 agent · ∞ contacts · 2K conversations/month · 8M AI tokens/month · Web Chat · WhatsApp · Email · SMS 250/mo · AI Assistant · Basic support	28 BRL a month
Pro	$590 billed annually · 2 chatbots · 45 nodes · 5 agents · ∞ contacts · 4K conversations/month · 24M AI tokens/month · Web Chat · WhatsApp · Email · SMS 500/mo · AI Assistant · CRM & Analytics · Advanced support	59 BRL a month
Enterprise	$990 billed annually · 3 chatbots · unlimited nodes · 10 agents · ∞ contacts · 10K conversations/month · 32M AI tokens/month · Web Chat · WhatsApp · Email · SMS 1K/mo · Voice Calling ∞ · AI Assistant · CRM & Analytics · Professional support	99 BRL a month

As bruknow.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Open the bruKNOW website
Choose the Free, Startup, Pro, or Enterprise plan
Create a chatbot with the visual Flow Builder
Connect the channels you plan to use
Upload documents for AI assistant answers
Configure human handoff or CRM workflows

Verdict

bruKNOW combines visual chatbot building, document-based AI replies, multichannel messaging, CRM records, and human escalation. The free plan provides a small starting setup, while annual tiers increase chatbot, conversation, token, and team capacity.

Questions

Is bruKNOW free?

Yes. The Free plan costs 0.00 BRL, is billed forever, and does not require a credit card.

What do paid plans cost?

Startup costs 28 BRL a month, Pro costs 59 BRL a month, and Enterprise costs 99 BRL a month. Paid plans are billed annually.

Which platforms does bruKNOW support?

bruKNOW lists web, iOS, and Android access. Its channels include WhatsApp Business, Telegram, Facebook Messenger, Instagram DMs, Web Chat, SMS, email, and voice calls.

Does it support human agents?

Yes. Human handoff is available, and paid plans list agent capacity from one agent on Startup to 10 on Enterprise.

Can bruKNOW use company documents?

Yes. Its GPT-4o-powered AI assistants can answer using uploaded documents.

Facts from bruKNOW's own pages

AI assistant: The site says its AI assistants are powered by GPT-4o and can answer using uploaded documents. · bruknow.com, 9 Oct 2026
AI extraction: The platform can extract multiple variables from one natural-language message, with examples including real estate details, reservation information, and lead qualification data. · bruknow.com, 9 Oct 2026
AI bot generation: Yes · bruknow.com, 21 Sept 2026
Android app: The site describes a native Android app with a unified inbox for WhatsApp, Instagram Direct, Messenger, and Telegram, and links to Google Play. · bruknow.com, 9 Oct 2026
Channels: The site lists WhatsApp Business, Telegram, Facebook Messenger, Instagram DMs, Web Chat, SMS, email, and voice calls as channels. · bruknow.com, 9 Oct 2026
CRM: The CRM automatically populates with conversation records and includes history, captured variables, tags, and CSV/Excel export. · bruknow.com, 9 Oct 2026
Deployment channels: multichannel · bruknow.com, 21 Sept 2026
Flow builder: Its visual Flow Builder lets users create chatflows by dragging and connecting nodes without coding. · bruknow.com, 9 Oct 2026
Free plan: Yes · bruknow.com, 21 Sept 2026
Human handoff: Live agents can take over bot conversations and see the conversation history and captured variables. · bruknow.com, 9 Oct 2026
Integrations: The email service supports Gmail, Outlook, SendGrid, or custom SMTP; voice calls are powered by Twilio and SMS is provided via LabsMobile. · bruknow.com, 9 Oct 2026
Knowledge-base answers: Yes · bruknow.com, 21 Sept 2026
Meeting notetaker: The AI meeting notetaker can join Google Meet, Zoom, or Teams, record a transcript, and write a summary after the meeting. · bruknow.com, 9 Oct 2026
Included conversations: 2000 · bruknow.com, 21 Sept 2026
Plan limits: The Free plan includes 50 conversations per month and 60K AI tokens per month; the Enterprise plan includes 10K conversations per month and 32M AI tokens per month. · bruknow.com, 9 Oct 2026
Product: bruKNOW describes itself as a no-code platform for building AI chatbots and automating customer conversations across WhatsApp, Instagram, Messenger, and Telegram, with sales pipeline management. · bruknow.com, 9 Oct 2026
Support: The site advertises basic support on Startup, advanced support on Pro, and professional support on Enterprise; it also says demo requests receive a response in less than 24 hours. · bruknow.com, 9 Oct 2026
Visual flow builder: Yes · bruknow.com, 21 Sept 2026
WhatsApp status: bruKNOW says it is a Tech Provider for the WhatsApp Business Platform and offers onboarding, verification, and support directly with Meta. · bruknow.com, 9 Oct 2026
Who it is for: bruKNOW presents its plans for businesses automating customer service and describes LATAM coverage with Spanish support and integration with Colombia and the region. · bruknow.com, 9 Oct 2026

Where bruKNOW stands on Freedom251

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