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BastionGlass
What BastionGlass is
BastionGlass is an auto glass ERP for handling work from quote intake through payment and customer updates. It covers estimating, customer and vehicle records, scheduling, jobs, inventory, supplier orders, invoices, payments, and compliance documentation. Its NAGS-ready estimates support windshield and tempered glass quotes with part, labor, kit, ADAS, and margin context. A dispatch board follows jobs from scheduled and assigned through completion, invoicing, and payment. Inventory tools track glass, kits, moldings, purchase orders, receiving, and vendor issues. Job records can contain checklists, photos, calibration requirements, scan notes, signatures, and proof of completion. The web and API service lists Google authentication, Stripe billing, Twilio messaging, quote widgets, public APIs, and Fenius as production integrations. BastionGlass describes tenant-isolated customer and job data, role-based access, authenticated API access, admin role checks, and webhook verification. Plans start at $199 a month. Starter supports up to 500 customers, 100 jobs monthly, three technicians, and one location; Enterprise includes live Fenius AI voice and chat intake.
Who it suits
BastionGlass suits auto glass shops managing estimates, dispatch, inventory, payments, and compliance records. Starter targets owner-led single-location shops, while Professional is for growing teams needing dispatch and inventory.
What it does well
- NAGS-ready estimating includes parts, labor, kits, and ADAS.
- Dispatch board tracks jobs through payment.
- Inventory tools track glass, kits, and purchase orders.
- Free trial requires no credit card.
What to know first
- No free plan.
- Starter caps work at 100 jobs per month.
- Mobile app is not offered.
- Live Fenius AI intake is Enterprise-only.
Limits
Starter allows up to 500 customers, 100 jobs per month, three technicians and one location. Professional allows up to 5,000 customers, 500 jobs per month, 10 technicians and three locations. Live Fenius AI voice and chat intake is included only with Enterprise.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $199.00/month · up to 500 customers · up to 100 jobs per month · up to 3 technicians · 1 location | $199 a month |
| Professional | $299.00/month · up to 5,000 customers · up to 500 jobs per month · up to 10 technicians · 3 locations | $299 a month |
| Enterprise | $399.00/month · unlimited customers · unlimited jobs · unlimited technicians · unlimited locations · Fenius AI voice/chat included | $399 a month |
As bastionglass.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the BastionGlass website.
- Sign up for the free trial; no credit card is required.
- Choose a plan: Starter, Professional or Enterprise.
- Use the web service or API to work with the system.
Verdict
BastionGlass brings estimating, job tracking, inventory, and customer updates into one web and API service. Its plan limits and Enterprise-only live Fenius intake are worth considering before choosing a tier.
Questions
How much does BastionGlass cost?
Starter costs $199.00 per month, Professional costs $299.00 per month, and Enterprise costs $399.00 per month.
Is there a free plan or trial?
There is no free plan. A free trial is available without a credit card.
What platforms does BastionGlass support?
BastionGlass is available on the web and through an API. It has no mobile app.
Which plan includes live Fenius AI intake?
Enterprise includes live Fenius AI voice and chat intake. Starter and Professional provide Fenius-ready workflows.
What integrations are listed?
Production integrations include Google authentication, Stripe billing, Twilio messaging, quote widgets, public APIs and Fenius.
Who operates BastionGlass?
The site says BastionGlass is operated by Routiine and gives [email protected] as its contact email.
Facts from BastionGlass's own pages
- API access
- API access is listed as a plan feature, but the public documentation does not provide endpoint or SDK reference material. · bastionglass.com, 15 Oct 2026
- Architecture
- A technical article describes a shared PostgreSQL database with tenant identifiers and row-level isolation for BastionGlass. · jamesrossjr.com, 15 Oct 2026
- Billing
- The platform sends invoices and payment links while keeping payment history connected to customer, vehicle and job records. · bastionglass.com, 15 Oct 2026
- Browser access
- The documentation says users can create quotes and manage jobs from any device with a web browser. · bastionglass.com, 15 Oct 2026
- Company
- The site footer says BastionGlass is operated by Routiine and lists [email protected] as its contact email. · bastionglass.com, 8 Oct 2026
- Company founder
- Routiine's team page names James Ross Jr. as founder, says the company was founded in 2026 and places it in Dallas, Texas. · routiine.io, 15 Oct 2026
- Company operator
- BastionGlass identifies itself in the footer as operated by Routiine. · bastionglass.com, 15 Oct 2026
- Compliance
- Job records can include checklists, photos, calibration requirements, scan notes, signatures, and proof of completion. · bastionglass.com, 8 Oct 2026
- Compliance records
- Job records can include photos, checklists, signatures, scan notes, calibration requirements and activity history. · bastionglass.com, 15 Oct 2026
- Data encryption
- The privacy policy states that sensitive credentials use AES-256-GCM, passwords use salted scrypt hashing and transit uses TLS/HTTPS. · bastionglass.com, 15 Oct 2026
- Data retention
- After cancellation, account data is retained for 30 days for export and then permanently deleted. · bastionglass.com, 15 Oct 2026
- Data sharing
- The policy says data is not sold and is shared with Stripe, Resend or Twilio only as needed for configured services, plus legal or business-transfer cases. · bastionglass.com, 15 Oct 2026
- Dispatch
- The dispatch board tracks work from scheduled through assigned, in progress, completed, invoiced and paid. · bastionglass.com, 15 Oct 2026
- Documentation
- Public documentation includes getting-started, quote usage and quote-widget sections for installation, customization, events and service areas. · bastionglass.com, 15 Oct 2026
- Estimating
- Its NAGS-ready estimating supports windshield and tempered glass quotes with part, labor, kit, ADAS, and margin context. · bastionglass.com, 8 Oct 2026
- External product description
- James Ross Jr.'s portfolio describes BastionGlass as a multi-tenant auto-glass ERP automating ordering, scheduling and payments through an embeddable widget. · jamesrossjr.com, 15 Oct 2026
- External technology stack
- The portfolio identifies Nuxt 4, TypeScript, PostgreSQL and Stripe for the BastionGlass build. · jamesrossjr.com, 15 Oct 2026
- Fenius AI
- Enterprise customers receive Fenius AI voice and chat intake intended to act as a receptionist using ERP records. · bastionglass.com, 15 Oct 2026
- Founding pilot
- The Founding Shop Pilot is a paid controlled rollout for three to five shops with white-glove onboarding and founder-led support. · bastionglass.com, 15 Oct 2026
- Integrations
- The site identifies Google authentication, Stripe billing, Twilio messaging, quote widgets, public APIs and Fenius as production integrations. · bastionglass.com, 15 Oct 2026
- Inventory
- Inventory tools track glass, kits, moldings, purchase orders, receiving and vendor exceptions. · bastionglass.com, 15 Oct 2026
- Limit: architecture scaling
- The architecture article notes that a shared database may require query-performance changes as tenant count grows. · jamesrossjr.com, 15 Oct 2026
- Limit: monolithic deployment
- The same article says the monolithic Nuxt application couples marketing and ERP deployments and may later be split. · jamesrossjr.com, 15 Oct 2026
- Limit: production trial
- The terms require an active paid subscription before production features are available and explicitly exclude free production trials. · bastionglass.com, 15 Oct 2026
Where BastionGlass stands on Freedom251
- Glass Contractor Software#4 of 22