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ArkCloud RCM
What ArkCloud RCM is
ArkCloud RCM is paid revenue-cycle software for healthcare organizations, available through web and API platforms. It covers claims, denials, payments, collections, and revenue analytics in an end-to-end workflow. Claims tools handle X12 837 submission and tracking, ERA/835 remittances, claim scrubbing, payer rules, denials, and appeals. Collection functions include queue routing, account prioritisation, promise-to-pay tracking, contact controls, letter cadences, skip-tracing workflows, and agent scripting. Billing features include payment processing, posting and reconciliation, payment plans, patient statements, refunds, adjustments, write-offs, and bank-file matching. Reports cover AR ageing, denials, agent and queue performance, collection forecasting, executive dashboards, scheduled reports, and CSV, XLSX, or PDF exports. Listed integrations include Epic, Oracle Health (Cerner), athenahealth, FHIR, Availity, Waystar, Change Healthcare, Stripe, Square, Authorize.Net, Amazon Connect, Twilio, and SendGrid. Pricing starts at $499/mo, with a 14-day trial and no free plan.
Who it suits
ArkCloud RCM suits healthcare organizations needing claims, denial management, payment posting, patient collections, eligibility verification, and revenue analytics. Its plans range from five to unlimited users, with API access in Professional and custom integrations in Enterprise.
What it does well
- Covers claims, denials, payments, collections, and analytics
- Includes eligibility verification and denial management
- Exports reports to CSV, XLSX, and PDF
- Offers Epic and Oracle Health integrations
- 14-day trial requires no card
What to know first
- No free plan
- Essentials has no API access
- SOC 2 certification is not yet held
Limits
Essentials costs $499 a month and allows up to five users, with no API access or custom integrations. Professional costs $999 a month and allows up to 25 users, with no custom integrations; Enterprise has custom pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | $499/month · Up to 5 users · Basic queue management · FDCPA compliance tools · Payment processing · Standard reporting · Email support · No API access · No custom integrations | $499 a month |
| Professional | $999/month · Up to 25 users · Advanced queue routing · Real-time wallboard · Custom workflows · Advanced analytics · Priority support · API access · Phone support · No custom integrations | $999 a month |
| Enterprise | Custom · Unlimited users · Custom integrations · EMR integration (Epic, Cerner) · Dedicated account manager · 24/7 dedicated support · Uptime target by contract · Custom training and onboarding | On request |
As arkcloudhealth.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Open the ArkCloud RCM website
- Start the 14-day trial without entering a card
- Use the web application or connect through the API on a plan that includes access
- Select Essentials, Professional, or Enterprise
- Connect listed healthcare, payment, or communications systems as needed
- Choose the support level included with the selected plan
Verdict
ArkCloud RCM combines broad revenue-cycle functions with healthcare-system and payment integrations. Buyers should review plan limits, HIPAA posture, and the in-progress SOC 2 programme before choosing a tier.
Questions
How much does ArkCloud RCM cost?
Essentials costs $499 a month for up to five users. Professional costs $999 a month for up to 25 users, while Enterprise pricing is custom.
Is there a free plan or trial?
There is no free plan. A 14-day trial of ArkCloud RCM and ArkCloud Rehab requires no card and does not charge when it ends.
Which platforms are supported?
ArkCloud RCM is available through web and API access. API access is included in Professional.
What integrations are listed?
Connections include Epic, Oracle Health (Cerner), athenahealth, FHIR, Availity, Waystar, Change Healthcare, Stripe, Square, Authorize.Net, Amazon Connect, Twilio, and SendGrid.
Does ArkCloud claim HIPAA certification?
No. ArkCloud says its safeguards are designed to support HIPAA obligations and that a BAA is available, but it does not claim HIPAA certification.
What security controls are described?
The security page describes AES-256-GCM field-level PHI encryption, row-level tenant isolation, administrator MFA, SSO, and immutable audit logging. Its SOC 2 Type II audit programme is in progress.
Facts from ArkCloud RCM's own pages
- Analytics
- Reporting includes AR ageing, denial analytics, agent and queue performance, collections forecasting, executive dashboards, scheduled reports, and CSV, XLSX, and PDF exports. · arkcloudhealth.com, 29 Sept 2026
- Claims and denials
- Features include X12 837 claim submission and tracking, ERA/835 remittance processing, denial management, appeals, claim scrubbing, and payer rules. · arkcloudhealth.com, 29 Sept 2026
- Collections
- Collections tools include queue routing, account prioritisation, promise-to-pay tracking, contact controls, letter cadences, skip tracing workflows, and agent scripting. · arkcloudhealth.com, 29 Sept 2026
- Company
- ArkCloud Health says it was built by Jamaurice Holt and a healthcare team with domain experience; the About page does not state a founding year or headquarters. · arkcloudhealth.com, 29 Sept 2026
- HIPAA posture
- ArkCloud says its safeguards are designed to support HIPAA obligations, a BAA is available, and it does not claim HIPAA certification. · arkcloudhealth.com, 29 Sept 2026
- Integrations
- Listed connections include Epic, Oracle Health (Cerner), athenahealth, FHIR, Availity, Waystar, Change Healthcare, Stripe, Square, Authorize.Net, Amazon Connect, Twilio, and SendGrid. · arkcloudhealth.com, 29 Sept 2026
- Payments and billing
- The product lists payment processing, payment posting and reconciliation, payment plans, patient statements, refunds, adjustments, write-offs, and bank file matching. · arkcloudhealth.com, 29 Sept 2026
- PCI and card payments
- The maker says no payment gateway is connected in this deployment, so online card payments are switched off rather than simulated. · arkcloudhealth.com, 29 Sept 2026
- Purpose
- ArkCloud RCM provides claims, denials, payments, collections, and revenue analytics for healthcare organizations. · arkcloudhealth.com, 29 Sept 2026
- Security
- The security page describes AES-256-GCM field-level PHI encryption, database row-level tenant isolation, MFA for administrator roles, SSO, and immutable audit logging. · arkcloudhealth.com, 29 Sept 2026
- SOC 2
- The SOC 2 Type II audit programme is in progress and certification is not yet held. · arkcloudhealth.com, 29 Sept 2026
- Support
- Essentials includes email support, Professional includes priority support and phone access, and Enterprise includes 24/7 dedicated support. · arkcloudhealth.com, 29 Sept 2026
- Trial
- Signing up starts a 14-day trial of ArkCloud RCM and ArkCloud Rehab, requires no card, and does not charge when the trial ends. · arkcloudhealth.com, 29 Sept 2026