Side by side
Textline vs Zendesk AI Agents
Both stand on customer messaging platforms. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIExtension+2
Choose Textline if your team needs a shared inbox for business messaging, automation, and integrations with tools such as Salesforce or Zendesk Support. Look elsewhere if you need voice functionality from your texting number; Textline says call forwarding can be set up instead.
Visit Textline Paid
Visit Zendesk AI Agents The facts
| Textline | Zendesk AI Agents | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Not published |
| Lowest paid plan | Free or on request | Support Team: €19 a month |
| Plans published | 3 | 3 |
| Maker | Not published | Zendesk |
| Website | textline.com | zendesk.de |
| On customer messaging platforms | #18 of 22 | #22 of 22 |
Textline: what it does well
- Shared inbox handles web chat, SMS, and social conversations.
- Supports two-way, group, and mass texting.
- Inbound messages can be assigned automatically.
- Lists integrations including Salesforce, HubSpot, and Slack.
- Mobile apps and a Chrome extension are available.
What to know first
- Plans are paid, with pricing from $149/mo.
- Additional message credits cost $0.03 each.
- Textline numbers do not provide voice functionality.
Zendesk AI Agents: what it does well
Alternatives to Textline Alternatives to Zendesk AI Agents The whole list