Side by side
RingCentral RingCX vs Sytel Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCX Free trial AndroidAPIiPhone+5
Sytel offers broad channel coverage, automation, deployment choices, and a browser-based workspace. Its pricing requires a request, while the free trial provides a way for subscribers to explore the platform.
Visit Sytel Contact CenterThe facts
| RingCentral RingCX | Sytel Contact Center | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Mac, Web, Windows | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | RingCX: $65 a month | Free or on request |
| Plans published | 1 | 1 |
| Maker | RingCentral RingCX | Sytel Contact Center |
| Website | ringcentral.com | sytel.com |
| On call center software | #32 of 131 | #31 of 131 |
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Sytel Contact Center: what it does well
- Blends voice, chat, email, and social channels
- Includes predictive dialing and inbound routing
- Browser workspace needs no software installation
- Cloud components scale beyond 10,000 agents
- Free trial is available for subscribers
What to know first
- Pricing is available only on request
- Softdial Cloud charges by seats or minutes
- Sytel says it does not act as a HIPAA Business Associate
Alternatives to RingCentral RingCX Alternatives to Sytel Contact Center The whole list