Side by side
Qualtrics vs Verint Voice of the Customer
Both stand on voice of customer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Qualtrics offers a limited free survey account and a paid research plan with shared responses and additional question types. Check response limits and the annual billing term when deciding whether the free tier or Strategic Research fits your needs.
Visit Qualtrics Paid AndroidiPhoneWeb
Choose Verint Voice of the Customer if your organization needs to combine feedback across customer channels and use analytics and workflows to guide follow-up. Organizations seeking a stated price or a listed platform beyond web should look elsewhere.
Visit Verint Voice of the CustomerThe facts
| Qualtrics | Verint Voice of the Customer | |
|---|---|---|
| Free plan | Yes | Not published |
| Open source | Not published | Not published |
| Runs on | API | Android, iPhone, Web |
| Lowest paid plan | Strategic Research: $420 a month | Free or on request |
| Plans published | 3 | 1 |
| Maker | Qualtrics | Not published |
| Website | qualtrics.com | verint.com |
| On voice of customer software | #3 of 30 | #26 of 30 |
Qualtrics: what it does well
- Free account includes skip, display, and branch logic.
- Strategic Research includes unlimited users and surveys.
- Surveys support more than 70 languages.
- Exports include CSV, TSV, Excel, and SPSS.
- A 30-day Strategic Research trial is available.
What to know first
- Free account is limited to one user and three active surveys.
- Free account allows 500 total responses.
- Strategic Research starts at $420 per month billed annually.
- Trial downgrades to the free account without an upgrade.
Verint Voice of the Customer: what it does well
- Combines survey, speech, text, and website feedback.
- Includes speech and text analytics, CX intelligence, and predictive modeling.
- Survey data can trigger follow-up workflows.
- Analyzes digital customer journeys and can act in real time.
- Open Platform is built to integrate with CRM, CCaaS, and data environments.
What to know first
- Pricing is available by request.
- The listed platform is web.
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