Side by side
Panviva vs Support Hero
Both stand on knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
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Panviva combines guided procedures, governed content, AI assistance, analytics, and many delivery channels. Confirm plan availability and Sidekick eligibility before planning an implementation.
Visit Panviva Free trial APIWeb
Support Hero combines a knowledge portal, contextual widget, search, access controls, analytics, and API capabilities. Its paid plans differ by admins, languages, analytics, integrations, and support levels.
Visit Support HeroThe facts
| Panviva | Support Hero | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Extension, Web | API, Web |
| Lowest paid plan | Free or on request | Small Plan: $49 a month |
| Plans published | 3 | 8 |
| Maker | Not published | Support Hero |
| Website | uplandsoftware.com | supporthero.com |
| On knowledge base software | #112 of 138 | #108 of 138 |
Panviva: what it does well
- Natural-language answers for agents
- Step-by-step process guidance
- Authoring without coding or HTML
- Review workflows and audit reviews
- Single sign-on and role controls
What to know first
- Pricing is on request
- Standard plan unavailable to new customers
- Sidekick extension limited to Anywhere tier
- Implementation may involve certified partners
Support Hero: what it does well
- Shared content powers portal and widget
- Supports more than 20 languages
- CSS customization for portal and widget
- Role-based permissions and single sign-on
- 14-day trial without credit card
What to know first
- No free plan
- Small plan limits analytics to seven days
Alternatives to Panviva Alternatives to Support Hero The whole list