Side by side
OSDial vs VICIdial
Both stand on telemarketing. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APILinuxSelf-hosted+1
OSDial combines multiple dialing modes with campaign, lead-management, API, and reporting features for contact centers. Check the installer’s drive-erasing behavior and the cost of any non-free modules before choosing a deployment.
Visit OSDial
Free plan Open source AndroidAPIiPhone+3
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| OSDial | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Linux, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Not published | VICIhost hosting: $400 per server a month |
| Plans published | None | 4 |
| Maker | OSDial | VICIdial |
| Website | osdial.com | vicidial.com |
| On telemarketing | #2 of 23 | #1 of 23 |
OSDial: what it does well
- Supports five dialing modes, including predictive and broadcast.
- Includes lead search, list mixing, and external database support.
- Offers real-time and summary reporting.
- AGPL-licensed with no license fees or required support hours.
What to know first
- The installer erases the target drive.
- Several add-on modules are non-free.
- Version 4.0 is still under development.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to OSDial Alternatives to VICIdial The whole list