Side by side
NobelBiz OMNI+ vs OpenScape Contact Center Enterprise
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
NobelBiz OMNI+ combines omnichannel communications, dialing, CRM connectivity, reporting, and quality management in a browser-based contact center platform. Its pay-as-you-go approach scales seats and cloud resources to usage without a long-term agreement.
Visit NobelBiz OMNI+Choose OpenScape Contact Center Enterprise if your contact center runs on a supported OpenScape communications platform and needs routing across multiple channels. Its IVR, agent tools, callbacks, and reporting cover a broad contact-center workflow. Look elsewhere if you need email or web collaboration without a Multichannel User license, or if your communications platform is outside the supported list.
Visit OpenScape Contact Center EnterpriseThe facts
| NobelBiz OMNI+ | OpenScape Contact Center Enterprise | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Web | Android, API, iPhone, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | NobelBiz OMNI+ | Not published |
| Website | nobelbiz.com | mitel.com |
| On call center software | #123 of 131 | #66 of 131 |
NobelBiz OMNI+: what it does well
- Supports voice, messaging, email, and chat channels
- Includes predictive, progressive, and preview dialing
- CRM connectors and APIs support agent workflows
- Customizable historical and real-time reporting
- Quality tools include scoring and speech analytics
What to know first
- Pricing is available only on request
- Requires an internet-connected laptop or desktop
- The platform is listed for web access
OpenScape Contact Center Enterprise: what it does well
- Routes inbound and outbound contacts across voice and digital channels.
- Combines channel interactions into a contextual customer view.
- Self-service IVR includes speech recognition and text-to-speech.
- Agent Portal Web supports contact responses, callbacks, and phone controls.
- Mobile Supervisor supports Android and iOS.
What to know first
- Email and web collaboration require a Multichannel User license.
- Licensing is concurrent.
- Pricing is on request.
- OpenScape Contact Media Service requires connection to a supported OpenScape platform.
Alternatives to NobelBiz OMNI+ Alternatives to OpenScape Contact Center Enterprise The whole list