Side by side
MiContact Center Business vs Netcall Omnichannel Contact Centre
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose MiContact Center Business if your organization needs on-site routing across voice and digital channels, with reporting and real-time monitoring. The Contact Center bundle is aimed at operations above 100 concurrent agents; smaller operations can consider Workgroup, which has a single-node ACD and no resiliency. Buyers seeking published pricing or a free plan should look elsewhere.
Visit MiContact Center BusinessChoose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Visit Netcall Omnichannel Contact CentreThe facts
| MiContact Center Business | Netcall Omnichannel Contact Centre | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Self-hosted, Web, Windows | Web |
| Lowest paid plan | Free or on request | Liberty Converse platform fee (including 25 Concurrent Agents): £20,700 a year |
| Plans published | 2 | 1 |
| Maker | Not published | Netcall Omnichannel Contact Centre |
| Website | mitel.com | netcall.com |
| On call center software | #45 of 131 | #83 of 131 |
MiContact Center Business: what it does well
- Routes voice, email, chat, SMS, and open media interactions.
- Includes inbound calling, an outbound dialer, and IVR building.
- Both bundles include reporting and real-time monitoring.
- Workforce management is among its listed capabilities.
- Security roles restrict employee access, subject to licensing.
What to know first
- There is no free plan.
- Pricing is available only by request.
- Workgroup has a maximum of 10 IVR ports and no resiliency.
- Mitel does not recommend connecting mobile devices because sleep may interrupt notifications.
Netcall Omnichannel Contact Centre: what it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
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