Side by side
iET Enterprise Service Management vs OpenText Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+2
iET Enterprise Service Management extends service processes across departments and includes customization, integrations and reporting. Organizations will need to contact sales for pricing and licensing details.
Visit iET Enterprise Service Management Paid AndroidiPhoneWeb
OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.
Visit OpenText Service ManagementThe facts
| iET Enterprise Service Management | OpenText Service Management | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web, Windows | Android, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 2 |
| Maker | Not published | Not published |
| Website | iet-solutions.com | opentext.com |
| On enterprise service management software | #17 of 34 | #31 of 34 |
iET Enterprise Service Management: what it does well
- Processes can be reused beyond IT departments.
- Forms and workflows are customizable.
- Integration Center connects third-party data.
- Reports include ad-hoc analysis.
- Two-factor authentication is listed.
What to know first
- Pricing is available only by contacting sales.
- The smart client is based on Microsoft .NET Framework.
- Administrator and developer training includes a five-day course.
OpenText Service Management: what it does well
- Supports non-IT departments.
- Includes service catalog and employee portal.
- Offers workflow automation and asset management.
- Tracks changes with a calendar and audit trail.
- Supports hosted and self-managed deployment.
What to know first
- No free plan.
- Pricing is available on request.
Alternatives to iET Enterprise Service Management Alternatives to OpenText Service Management The whole list