Side by side
Hornbill IT Asset Management vs OTOBO
Both stand on it change management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
Hornbill combines asset discovery, license and cost tracking, and workflow automation in a cloud service. Organizations should request tailored pricing and confirm whether the included support scope meets their needs.
Visit Hornbill IT Asset Management
Free plan APILinuxSelf-hosted+1
Choose OTOBO if you need a license-free service management platform with request automation, a portal, APIs, and self-hosted deployment. Paid support starts with Entry at €3,900 a year; organizations needing more service requests or additional environments may consider a higher tier.
Visit OTOBOThe facts
| Hornbill IT Asset Management | OTOBO | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web, Windows | API, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | Entry: €3,900 a year |
| Plans published | 1 | 3 |
| Maker | Hornbill IT Asset Management | Not published |
| Website | hornbill.com | otobo.io |
| On it change management software | #5 of 43 | #9 of 43 |
Hornbill IT Asset Management: what it does well
- Automated discovery covers cloud and on-premise assets.
- Tracks licenses owned versus licenses in use.
- Workflows can automate provisioning and patch deployment.
- Hundreds of codeless integrations are described.
- Essential support includes 24×7 critical-availability assistance.
What to know first
- Pricing is available on request.
- Deployment is cloud-based.
- Included assistance is for critical service availability issues.
OTOBO: what it does well
- License-free under GNU GPL version 3.0 for any number of users.
- Automatically handles incident and service request categorization and assignment.
- Includes a self-service portal, service catalog, and service level management.
- Offers REST and SOAP APIs for third-party services.
- Supports multiple authentication options, including LDAP and OpenID Connect/OAuth 2.0.
What to know first
- Paid support plans cost €3,900 a year or more.
- SMS notifications require an external gateway.
- The maker recommends Docker installation.
Alternatives to Hornbill IT Asset Management Alternatives to OTOBO The whole list