HESK vs Zammad
| HESK | Zammad | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | api |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | Yes | Yes |
| Customer portal | Yes | Yes |
| Included agent seats | 10 | 5 |
| Shared inbox | — | Yes |
| SLA management | — | Yes |
| API access | — | Yes |
Both are listed in Best Help Desk Software. On Freedom251, HESK scores higher on our published basis.