Side by side
Help Scout vs ManageEngine SupportCenter Plus
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.
Visit Help Scout Free plan API
SupportCenter Plus offers a free tier for small support teams and monthly paid plans with stated billing and automation coverage. The listed platform information is limited to API.
Visit ManageEngine SupportCenter PlusThe facts
| Help Scout | ManageEngine SupportCenter Plus | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API |
| Lowest paid plan | Standard: $25 per user a month | Standard: $100 a month |
| Plans published | 5 | 4 |
| Maker | Help Scout | Not published |
| Website | helpscout.com | manageengine.com |
| On help desk software | #12 of 101 | #16 of 101 |
Help Scout: what it does well
- Shared Inbox covers email, SMS, social, chat, and voice.
- Docs creates searchable, branded help centers.
- Permissions can be set by company, team, or user.
- Connects to more than 100 tools or apps.
What to know first
- Free plan includes just one Inbox.
- Free plan limits use to 100 contacts per month.
- Pro requires a minimum of 10 users.
- AI Answers costs $0.75 per resolution after its trial.
ManageEngine SupportCenter Plus: what it does well
- Free Standard plan covers up to five representatives.
- Includes SLA management and a help center.
- Ticket automation and a customer portal are listed.
- API access is included.
- Professional adds billing; Enterprise also bundles automation.
What to know first
- Free plan is limited to five support representatives.
- Paid Standard starts from US$100 per technician monthly.
- Professional and Enterprise cost more than Standard.
Alternatives to Help Scout Alternatives to ManageEngine SupportCenter Plus The whole list