Side by side
HaloITSM vs Wolken AI Enterprise Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations. Consider the per-agent licence and bespoke onboarding cost when assessing the standard licence; the listed Enterprise Package is priced at $1,000,000 a year.
Visit HaloITSMConsider Wolken AI ESM if your organization needs service workflows spanning IT and non-IT departments, with agent automation, incident tools, and a unified portal. Look elsewhere if you need a published price before contacting the provider or require a platform beyond web and API.
Visit Wolken AI Enterprise Service ManagementThe facts
| HaloITSM | Wolken AI Enterprise Service Management | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | API, Web |
| Lowest paid plan | Halo Enterprise Package: $1,000,000 a year | Free or on request |
| Plans published | 2 | 1 |
| Maker | Not published | Not published |
| Website | usehalo.com | wolkensoftware.com |
| On enterprise service management software | #6 of 29 | #24 of 29 |
HaloITSM: what it does well
- Covers IT, HR, Facilities, Finance and Legal service management.
- Includes incident, change, knowledge, asset and service level management.
- Visual no-code workflows support routing, approvals and escalations.
- AI features are included in the licence.
- More than 250 native integrations are included in per-agent pricing.
What to know first
- No free plan is available.
- The standard licence requires an onboarding package at bespoke cost.
- Standard licensing is priced per agent.
- The listed annual Enterprise Package costs $1,000,000 a year.
Wolken AI Enterprise Service Management: what it does well
- Brings IT, HR, Facilities, and Finance requests into one workflow engine.
- Includes a unified employee portal, service catalog, and knowledge base.
- Agents can detect incident patterns and trigger runbooks.
- Copilot drafts replies and automates checks for human agents.
- Lists native integrations with eight named business platforms.
What to know first
- Pricing is available only on request.
- The listed platforms are web and API.
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