Side by side
HaloITSM vs iET Enterprise Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations. Consider the per-agent licence and bespoke onboarding cost when assessing the standard licence; the listed Enterprise Package is priced at $1,000,000 a year.
Visit HaloITSM
iET Enterprise Service Management extends service processes across departments and includes customization, integrations and reporting. Organizations will need to contact sales for pricing and licensing details.
Visit iET Enterprise Service ManagementThe facts
| HaloITSM | iET Enterprise Service Management | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Web, Windows |
| Lowest paid plan | Halo Enterprise Package: $1,000,000 a year | Free or on request |
| Plans published | 2 | 1 |
| Maker | Not published | Not published |
| Website | usehalo.com | iet-solutions.com |
| On enterprise service management software | #6 of 29 | #14 of 29 |
HaloITSM: what it does well
- Covers IT, HR, Facilities, Finance and Legal service management.
- Includes incident, change, knowledge, asset and service level management.
- Visual no-code workflows support routing, approvals and escalations.
- AI features are included in the licence.
- More than 250 native integrations are included in per-agent pricing.
What to know first
- No free plan is available.
- The standard licence requires an onboarding package at bespoke cost.
- Standard licensing is priced per agent.
- The listed annual Enterprise Package costs $1,000,000 a year.
iET Enterprise Service Management: what it does well
- Processes can be reused beyond IT departments.
- Forms and workflows are customizable.
- Integration Center connects third-party data.
- Reports include ad-hoc analysis.
- Two-factor authentication is listed.
What to know first
- Pricing is available only by contacting sales.
- The smart client is based on Microsoft .NET Framework.
- Administrator and developer training includes a five-day course.
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