Side by side

GoTo Contact Center vs MiContact Center Business

Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

GoTo Contact Center

Paid AndroidAPIExtension+4

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

Visit GoTo Contact Center

Choose MiContact Center Business if your organization needs on-site routing across voice and digital channels, with reporting and real-time monitoring. The Contact Center bundle is aimed at operations above 100 concurrent agents; smaller operations can consider Workgroup, which has a single-node ACD and no resiliency. Buyers seeking published pricing or a free plan should look elsewhere.

Visit MiContact Center Business

The facts

	GoTo Contact Center	MiContact Center Business
Free plan	No	No
Open source	No	Not published
Runs on	Android, API, Extension, iPhone, Mac, Web, Windows	Android, API, iPhone, Mac, Self-hosted, Web, Windows
Lowest paid plan	GoTo Connect: $29.95 a month	Free or on request
Plans published	2	2
Maker	Not published	Not published
Website	goto.com	mitel.com
On call center software	#44 of 131	#45 of 131

GoTo Contact Center: what it does well

Supports inbound and outbound calling.
Offers omnichannel digital channels.
Includes custom call routing and an IVR builder.
Agent tools include monitoring, coaching, and co-browsing.
Available on Windows, macOS, iOS, Android, and web.

What to know first

There is no free plan.
Pricing is available on request.

MiContact Center Business: what it does well

Routes voice, email, chat, SMS, and open media interactions.
Includes inbound calling, an outbound dialer, and IVR building.
Both bundles include reporting and real-time monitoring.
Workforce management is among its listed capabilities.
Security roles restrict employee access, subject to licensing.

What to know first

There is no free plan.
Pricing is available only by request.
Workgroup has a maximum of 10 IVR ports and no resiliency.
Mitel does not recommend connecting mobile devices because sleep may interrupt notifications.

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