Side by side
Gorgias vs Vision Helpdesk
Both stand on customer service - midmarket software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.
Visit GorgiasChoose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name. Its multiple-brand controls and broad Service Desk functions are useful for more complex support setups. Look elsewhere if encryption at rest must be included without an add-on, or if a free license without branding is essential.
Visit Vision HelpdeskThe facts
| Gorgias | Vision Helpdesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | No |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | See the plans |
| Plans published | None | 17 |
| Maker | Gorgias | Not published |
| Website | gorgias.com | visionhelpdesk.com |
| On customer service - midmarket software | #2 of 30 | #6 of 30 |
Gorgias: what it does well
- One inbox combines six listed conversation channels.
- Shopify order, customer, and product details can appear in tickets.
- Rules support routing, prioritization, and workflow automation.
- The app directory connects more than 100 apps.
- AI Agent is available on every plan.
What to know first
- Voice and SMS are add-ons priced by usage.
- Trial accounts cannot create a help center.
- Mobile apps cannot make or receive calls.
- Mobile messages cannot include images or links.
Vision Helpdesk: what it does well
- Combines email, social, phone, chat, portal, and API conversations in tickets.
- Workflow rules support SLAs, escalations, dispatch, and automatic closure.
- Satellite Help Desk separates portals and data for multiple brands.
- Service Desk includes IT asset, CMDB, and change management.
- Free Android and iPhone apps support staff working away from desks.
What to know first
- Customer data encryption at rest requires the Advanced Security Add-on.
- Free on-premises licenses include Vision Helpdesk branding.
- Major-version upgrades for free licenses may incur a fee.
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