Side by side
Gorgias vs OpenServe
Both stand on ai customer service agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIExtension+2
Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.
Visit Gorgias Free plan Self-hostedWeb
Choose OpenServe if you want documentation-grounded support answers, verifiable citations, and a choice between self-hosting and managed hosting. Look elsewhere if the hosted plans’ monthly and setup charges, or Managed’s additional usage billing, do not suit your needs.
Visit OpenServeThe facts
| Gorgias | OpenServe | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Self-hosted, Web |
| Lowest paid plan | Not published | BYOK Hosted: $600 a month |
| Plans published | None | 21 |
| Maker | Gorgias | Not published |
| Website | gorgias.com | openserve.app |
| On ai customer service agents | #4 of 56 | #8 of 56 |
Gorgias: what it does well
- One inbox combines six listed conversation channels.
- Shopify order, customer, and product details can appear in tickets.
- Rules support routing, prioritization, and workflow automation.
- The app directory connects more than 100 apps.
- AI Agent is available on every plan.
What to know first
- Voice and SMS are add-ons priced by usage.
- Trial accounts cannot create a help center.
- Mobile apps cannot make or receive calls.
- Mobile messages cannot include images or links.
OpenServe: what it does well
- Answers are grounded in business documentation and include source citations.
- Accepts PDFs, websites, and FAQs for its knowledge base.
- Supports OpenAI, Anthropic, Mistral, and local models.
- Widget installs with one script tag and can be customized.
- Self-Hosted plan lists unlimited conversations.
What to know first
- BYOK Hosted costs $600 a month plus a 2.000 kr setup charge.
- Managed costs $600 a month, a 2.000 kr setup charge, and pay-per-use charges.
- Hosted plans include a 99.9% uptime SLA rather than an unlimited guarantee.
Alternatives to Gorgias Alternatives to OpenServe The whole list