Side by side
Go Help Desk vs HelpDesk
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Go Help Desk provides self-hosted ticket workflows with role controls, SLAs, search, and integration endpoints. Its open-source model avoids SaaS fees, while several broader service-management features remain planned.
Visit Go Help Desk
Free trial APIMacWeb+1
HelpDesk combines core ticketing and customer-support functions with API access and tiered plans. The 14-day trial offers an evaluation period, while plan limits and annual billing shape the cost decision.
Visit HelpDeskThe facts
| Go Help Desk | HelpDesk | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Mac, Web, Windows |
| Lowest paid plan | Not published | Essential: $19 per user a month |
| Plans published | None | 3 |
| Maker | Not published | HelpDesk |
| Website | gohelpdesk.org | helpdesk.com |
| On help desk software | #47 of 101 | #51 of 101 |
Go Help Desk: what it does well
- Open source under AGPL v3.0
- No SaaS fees
- Supports SAML 2.0 SSO and TOTP MFA
- Offers REST API and MCP server
- Includes configurable SLA targets
What to know first
- Reporting and knowledge base are roadmap items
- Multi-tenancy is planned for a future milestone
- Self-hosting requires PostgreSQL and Go
- Attachments are limited to 25 MB
HelpDesk: what it does well
- Shared inbox and customer portal
- SLA management and ticket automation
- 14-day trial
- API access
- Growth supports up to 10 teams
What to know first
- No free plan
- Essential and Growth prices require yearly billing
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