Gladly vs Helpbase
| Gladly | Helpbase | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api, Web | Web |
| API access | Yes | — |
| Supported channels | — | Email and webchat |
| Workflow actions | — | Yes |
| Human handoff | — | Yes |
Both are listed in Best AI Customer Service Agents. On Freedom251, Helpbase scores higher on our published basis.