Side by side
Giva Help Desk vs Zendesk Employee Service
Both stand on ai it service desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
Visit Giva Help Desk 
Free trial AndroidAPIiPhone+1
Choose Zendesk Employee Service if IT or HR needs an internal support platform with automated workflows and AI agents that can follow organizational permissions. Teams should look elsewhere if they need a free plan or want to avoid possible usage-based charges for features such as App Builder, Action Builder, or Voice.
Visit Zendesk Employee ServiceThe facts
| Giva Help Desk | Zendesk Employee Service | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Not published | Suite Team: $29 per agent a month |
| Plans published | None | 5 |
| Maker | Not published | Not published |
| Website | givainc.com | zendesk.com |
| On ai it service desk software | #22 of 23 | #18 of 23 |
Giva Help Desk: what it does well
Zendesk Employee Service: what it does well
- Combines IT requests, incidents, knowledge, and assets in one workspace.
- Automates HR onboarding, offboarding, approvals, and life-event workflows.
- AI agents can use existing identity-provider permissions.
- Employees can access agents through Slack, Teams, or the Help Center.
- Offers quality assurance monitoring for SLA risks and policy gaps.
What to know first
- There is no free plan.
- Suite Team starts at $29 per agent per month, billed yearly.
- Some features can incur usage-based charges beyond plan allowances.
Alternatives to Giva Help Desk Alternatives to Zendesk Employee Service The whole list