Side by side
Genesys Cloud Quality Management vs Squaretalk Contact Center Analytics
Both stand on contact center analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
Genesys Cloud Quality Management brings quality monitoring and analytics into a broader contact center plan lineup. Compare the included capabilities by tier, as quality assurance and compliance are listed for CX 2 and CX 3.
Visit Genesys Cloud Quality Management Paid Windows
Squaretalk combines monitoring and analytics with calling features and CRM integrations. Review the annual billing, user minimums, and plan allowances against your team’s needs.
Visit Squaretalk Contact Center AnalyticsThe facts
| Genesys Cloud Quality Management | Squaretalk Contact Center Analytics | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Web | Windows |
| Lowest paid plan | Genesys Cloud CX 1: $75 a month | Core: $25 a month |
| Plans published | 4 | 3 |
| Maker | Not published | Squaretalk Contact Center Analytics |
| Website | genesys.com | squaretalk.com |
| On contact center analytics software | #27 of 33 | #23 of 33 |
Genesys Cloud Quality Management: what it does well
- Real-time monitoring is listed.
- Includes speech analytics and sentiment analysis.
- Quality scorecards and service-level reporting are available.
- CX 3 includes workforce management and scheduling.
What to know first
- No free plan is listed.
- Pricing starts at $75/user/mo (annual).
- Quality assurance and compliance appear in CX 2 and CX 3.
Squaretalk Contact Center Analytics: what it does well
- Includes real-time monitoring and speech analytics.
- Supports sentiment analysis and service-level reporting.
- Offers seven listed CRM integrations.
- Supports call recording, browser calling, and SIP.
What to know first
- No free plan.
- Core requires at least 3 users.
- Connect requires at least 5 users.
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