Side by side
Freshcaller vs Moneypenny
Both stand on business phone systems. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Freshcaller brings routing, call controls, and call intelligence into a cloud contact center, with integrations for other Freshworks products. The free plan adds per-minute charges, while annual Growth costs $15 a month and includes 2,000 incoming minutes monthly.
Visit FreshcallerChoose Moneypenny if you want business calls handled by receptionists or an AI receptionist, with call routing and mobile app tools. Look elsewhere if you need weekday Message Taking coverage outside 9am–5pm without adding 24/7 cover, or cannot commit to the applicable minimum term.
Visit MoneypennyThe facts
| Freshcaller | Moneypenny | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Growth: $15 a month | Local phone number: £10 a month |
| Plans published | 4 | 5 |
| Maker | Not published | Not published |
| Website | freshworks.com | moneypenny.com |
| On business phone systems | #7 of 174 | #112 of 174 |
Freshcaller: what it does well
- Phone numbers are available from more than 90 countries.
- Supports team-, time-, and intent-based routing.
- Call recordings, transcripts, and live dashboards are included.
- 14-day trial includes Enterprise-plan features.
What to know first
- Free plan has per-minute charges.
- Mobile app is available only in English.
- Mobile app requires iOS 10 or Android 5.0 and higher.
Moneypenny: what it does well
- Receptionists answer calls in the client's company name.
- AI can take messages, book appointments and qualify leads 24/7.
- Live receptionists are available for calls needing human judgment.
- App supports internet calls, recording and voicemail transcription.
- Integrations include Salesforce, HubSpot and Google Calendar.
What to know first
- No free plan; the listed trial lasts 7 days.
- Message Taking calls are answered weekdays from 9am to 5pm unless 24/7 cover is added.
- Smaller answering schemes have a three-month minimum term.
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