Side by side
FreeScout vs osTicket
Both stand on customer service - midmarket software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application. Its free plan lists unlimited agents, tickets, and mailboxes; organizations need to account for running it themselves.
Visit FreeScout
Free plan APISelf-hostedWeb
osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options. Note the API’s current limit to ticket creation and the listed installation requirements for self-hosting.
Visit osTicketThe facts
| FreeScout | osTicket | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Cloud-hosted: $12 per agent a month |
| Plans published | 1 | 6 |
| Maker | Not published | Not published |
| Website | freescout.net | osticket.com |
| On customer service - midmarket software | #1 of 30 | #4 of 30 |
FreeScout: what it does well
- Free plan costs nothing.
- Unlimited support agents, tickets, and mailboxes.
- Includes SLA management and ticket automation.
- Provides a help center and customer portal.
- API access is available.
What to know first
- The application is self-hosted.
- It is a PHP/MySQL application.
osTicket: what it does well
- Filters can route tickets or apply automated actions.
- Custom forms can collect details for specific help topics.
- Unfinished ticket tasks prevent ticket closure.
- Free download includes email integration and community support.
What to know first
- Documented API currently supports ticket creation only.
- Agents are not required to enable multifactor authentication by default.
- Self-hosting requires listed web server, PHP and MySQL software.
Alternatives to FreeScout Alternatives to osTicket The whole list