Side by side

FreeScout vs Gorgias

Both stand on customer service - midmarket software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

FreeScout

Free plan AndroidAPIiPhone+2

FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application. Its free plan lists unlimited agents, tickets, and mailboxes; organizations need to account for running it themselves.

Visit FreeScout

Gorgias

Free plan AndroidAPIExtension+2

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.

Visit Gorgias

The facts

	FreeScout	Gorgias
Free plan	Yes	Yes
Open source	Not published	Not published
Runs on	Android, API, iPhone, Self-hosted, Web	Android, API, Extension, iPhone, Web
Lowest paid plan	Free or on request	Not published
Plans published	1	None
Maker	Not published	Gorgias
Website	freescout.net	gorgias.com
On customer service - midmarket software	#1 of 30	#2 of 30

FreeScout: what it does well

Free plan costs nothing.
Unlimited support agents, tickets, and mailboxes.
Includes SLA management and ticket automation.
Provides a help center and customer portal.
API access is available.

What to know first

The application is self-hosted.
It is a PHP/MySQL application.

Gorgias: what it does well

One inbox combines six listed conversation channels.
Shopify order, customer, and product details can appear in tickets.
Rules support routing, prioritization, and workflow automation.
The app directory connects more than 100 apps.
AI Agent is available on every plan.

What to know first

Voice and SMS are add-ons priced by usage.
Trial accounts cannot create a help center.
Mobile apps cannot make or receive calls.
Mobile messages cannot include images or links.

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