Side by side
Forseti Complaints Management System vs Thentia Cloud Complaints & Investigations
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Forseti if your regulated organisation needs a complaints workflow aligned with FCA DISP, monitoring across products and services, and complaint reporting. Look elsewhere if you need a free plan or want published price amounts before contacting the vendor.
Visit Forseti Complaints Management SystemConsider Thentia Cloud Complaints & Investigations if your regulatory organization needs a configurable public complaint portal and a detailed investigation record in a licensee database. Pricing requires contacting Thentia, and the listed platform is web-based.
Visit Thentia Cloud Complaints & InvestigationsThe facts
| Forseti Complaints Management System | Thentia Cloud Complaints & Investigations | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 1 |
| Maker | Not published | Not published |
| Website | forseticomplaints.com | thentia.com |
| On complaint management software | #11 of 26 | #23 of 26 |
Forseti Complaints Management System: what it does well
- Standard complaints journey aligns with FCA DISP regulations.
- Includes acknowledgement and eight-week holding letter templates.
- Monitors complaints across multiple products and services.
- API data transfer is a standard feature at no additional cost.
- Optional Q&A checks let managers request amendments to handler work.
What to know first
- There is no free plan.
- Pricing is available on request.
- Some reporting, Q&A, letter and workflow options are optional modules.
Thentia Cloud Complaints & Investigations: what it does well
- Public complaint submissions trigger real-time staff notifications.
- Agencies can customize complaint forms with a drag-and-drop editor.
- Case records cover evidence, witnesses, hearings, outcomes, and charges.
- Supports integrations with API-enabled third-party web applications.
- Lists federated authentication and optional two-factor authentication.
What to know first
- Pricing is on request.
- The listed platform is web-based.
- Phone support is available during business hours.
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