Escalated vs HESK
| Escalated | HESK | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api | self-hosted, Web |
| Free plan | Yes | Yes |
| SLA management | Yes | — |
| Ticket automation | Yes | Yes |
| Customer portal | Yes | Yes |
| API access | Yes | — |
| Help center | — | Yes |
| Included agent seats | — | 10 |
Both are listed in Best Help Desk Software. On Freedom251, HESK scores higher on our published basis.