Side by side
EQ Complaints Professional vs Forseti Complaints Management System
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose EQ Complaints Professional if your regulated financial services organisation needs FCA-oriented complaint workflows, reporting, and FOS investigation records in one system. Consider whether its stated 500–50,000 complaints-per-year audience fits your operation, and request a quote to establish the cost.
Visit EQ Complaints ProfessionalChoose Forseti if your regulated organisation needs a complaints workflow aligned with FCA DISP, monitoring across products and services, and complaint reporting. Look elsewhere if you need a free plan or want published price amounts before contacting the vendor.
Visit Forseti Complaints Management SystemThe facts
| EQ Complaints Professional | Forseti Complaints Management System | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | Self-hosted, Web | API, Web |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | Not published | Not published |
| Website | equiniti.com | forseticomplaints.com |
| On complaint management software | #14 of 26 | #11 of 26 |
EQ Complaints Professional: what it does well
- Automates pre-configured FCA-compliant workflows and decisions.
- Alerts use FCA-compliant timescales to support deadline management.
- Generates regulator returns, management information, and root cause reports.
- Keeps case documents and information together with workload oversight.
- Embeds FOS processes and records investigations.
What to know first
- Pricing is available on request.
- The stated audience is organisations handling 500–50,000 complaints annually.
Forseti Complaints Management System: what it does well
- Standard complaints journey aligns with FCA DISP regulations.
- Includes acknowledgement and eight-week holding letter templates.
- Monitors complaints across multiple products and services.
- API data transfer is a standard feature at no additional cost.
- Optional Q&A checks let managers request amendments to handler work.
What to know first
- There is no free plan.
- Pricing is available on request.
- Some reporting, Q&A, letter and workflow options are optional modules.
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