Side by side
Deskpro vs ThePlatform Channel
Both stand on social media customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+2
Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options. Look elsewhere if you need a free plan or a cloud tier without the listed minimum agent count.
Visit Deskpro Paid iPhoneWeb
ThePlatform Channel adds ticket ownership, review controls, and order context to Instagram and Messenger conversations. Its narrow channel coverage and base-plan requirement are central considerations.
Visit ThePlatform ChannelThe facts
| Deskpro | ThePlatform Channel | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | iPhone, Web |
| Lowest paid plan | Team: $39 a month | Channel add-on: 8 SGD a month |
| Plans published | 3 | 1 |
| Maker | Not published | Not published |
| Website | deskpro.com | sharkflow.io |
| On social media customer service software | #8 of 44 | #39 of 44 |
Deskpro: what it does well
- Combines email, chat, voice, social, and internal channels.
- Automates request routing, assignment, and escalations.
- Includes a customizable multilingual knowledge base.
- AI can draft replies and summarize ticket threads.
- Offers iOS and Android agent apps.
What to know first
- No free plan is available.
- Team requires at least five agents.
- Professional and Enterprise have 10- and 25-agent minimums.
ThePlatform Channel: what it does well
- Turns social messages into tracked support tickets
- Human approval is required before replies
- Shows draft confidence and cited sources
- Attaches live Shopify orders to threads
- Archives the full decision history
What to know first
- Supports only Instagram and Messenger
- Requires the $15/mo base plan
- AI features may send content to configured providers
- No WhatsApp or generic omnichannel support advertised
Alternatives to Deskpro Alternatives to ThePlatform Channel The whole list