Side by side
Customer Journey App vs CX Impact
Both stand on customer journey mapping software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Web
Customer Journey App combines journey mapping, service blueprints and report exports in a web workspace. Check the plan limits and AI availability if those are central to your workflow.
Visit Customer Journey App
Free plan Open source LinuxMacSelf-hosted+2
CX Impact offers multiple map types and portable outputs, with the generated HTML opening independently. It relies on an AI agent for revisions, and quantitative funnels depend on user-provided figures and definitions.
Visit CX ImpactThe facts
| Customer Journey App | CX Impact | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Web | Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Starter: €29 a month | Free or on request |
| Plans published | 4 | 2 |
| Maker | Not published | Not published |
| Website | customer-journey.app | maxshelukhanov.ru |
| On customer journey mapping software | #3 of 23 | #1 of 23 |
Customer Journey App: what it does well
- Includes 10 industry templates.
- Maps emotional curves and moments of truth.
- Exports HTML, JSON, PDF and PowerPoint.
- Any journey can become a service blueprint.
What to know first
- Free plan is limited to three maps and one user.
- Free workspaces have no AI access.
- No SOC 2 or ISO 27001 certification is claimed.
CX Impact: what it does well
- Creates five types of visual maps
- Exports interactive HTML and editable JSON
- Generated HTML opens without a server or account
- Viewer exports SVG; funnels can export CSV
- Free, MIT-licensed project code
What to know first
- Viewer has no visual editor
- Quantitative funnels require supplied data and metric definitions
- Renderer requires Node.js 18+
- AI agent and model usage depend on the user’s plan
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