Side by side
Coveo vs Empathy Platform
Both stand on search analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Coveo when an organization needs enterprise search, recommendations, or product discovery across customer, employee, service, or commerce experiences. Teams should look elsewhere if they need a published price or require generative AI capabilities included without an add-on.
Visit CoveoChoose Empathy Platform if you need commerce search and discovery with merchandising controls, catalog tools, and analytics. Its SaaS and self-managed options serve different deployment preferences, but pricing is on request and usage is billed per query. Consider another option if image or voice search is required.
Visit Empathy PlatformThe facts
| Coveo | Empathy Platform | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 2 |
| Maker | Coveo | Not published |
| Website | coveo.com | empathy.co |
| On search analytics software | #11 of 37 | #15 of 37 |
Coveo: what it does well
- Combines hybrid search with rules, business logic, and A/B testing.
- Unified index includes connectors and document-level permissions.
- Behavioral AI supports query suggestions and content recommendations.
- Lists native integrations and APIs for custom connections.
- Hosted data encryption and named security certifications are stated.
What to know first
- Pricing is available only on request.
- Generative AI capabilities are an add-on.
- Some commerce features are add-ons.
- Each service, website, or workplace unit includes 100k queries monthly.
Empathy Platform: what it does well
- Combines keyword and semantic search to interpret shopper intent.
- AI-assisted prompts, tags, queries, and carousels support discovery.
- No-code controls manage product ranking and results-grid presentation.
- Catalog tools include synonym suggestions and automated attributes.
- Supports zero-result reporting, conversion tracking, and result-click analytics.
What to know first
- Pricing is available on request.
- Both integration models are billed per query rather than per API call.
- The maker says image and voice search are not supported.
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