Side by side
ClickHelp vs Ferndesk
Both stand on knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIWeb
ClickHelp combines documentation authoring and publishing with collaboration, analytics, and optional AI tools. Its browser-only authoring and paid plans are important considerations for teams evaluating it.
Visit ClickHelp Free trial APIWeb
Ferndesk combines an AI-assisted documentation workflow with help-center publishing, integrations, and developer access. Buyers should weigh the paid plans, domain limitation, seat and conversation allowances, and stated compliance status.
Visit FerndeskThe facts
| ClickHelp | Ferndesk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | API, Web |
| Lowest paid plan | Starter: $2,328 a year | Early-stage Pro: $75 a month |
| Plans published | 3 | 3 |
| Maker | Not published | Ferndesk |
| Website | clickhelp.com | ferndesk.com |
| On knowledge base software | #98 of 138 | #102 of 138 |
ClickHelp: what it does well
- Reusable content with snippets, variables, and conditions
- Reporting includes more than 30 topic metrics
- Lists 20+ integrations and supports Zapier
- 14-day full-access trial requires no credit card
What to know first
- No free plan
- Requires JavaScript and a stable internet connection
- Authoring environment cannot be installed on-premises
- Starter plan includes 500 topics
Ferndesk: what it does well
- AI checks articles against product changes
- Drafts updates without automatic publishing
- Keyword and AI search included
- Public API and signed webhooks
- SSO and content analytics
What to know first
- No free plan
- Custom domains support subdomains only
- Not currently SOC 2 certified
- Pro includes five seats
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