Side by side
CivicTrack vs Parthenon
Both stand on public sector crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
CivicTrack combines constituent case management, outreach, and municipal service-request handling in one web platform. Its plans start at $39 per user/month, and the listed Essential plan begins with three seats.
Visit CivicTrack Free trial AndroidiPhoneMac+2
Parthenon combines constituent management with communications tools across Reach and Nexus. Consider the contact and user limits, .gov email requirement, and separate SMS requirements when reviewing its paid plans.
Visit ParthenonThe facts
| CivicTrack | Parthenon | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | No |
| Runs on | Web | Android, iPhone, Mac, Web, Windows |
| Lowest paid plan | Essential: $39 per user a month | Reach 1k: $19 a month |
| Plans published | 3 | 10 |
| Maker | Not published | Not published |
| Website | civictrack.com | parthenon.co |
| On public sector crm software | #11 of 26 | #7 of 26 |
CivicTrack: what it does well
- Centralizes requests, histories, updates, and follow-up.
- Supports 311 resident service requests.
- Offers cloud and on-premise deployment.
- Plans include training, onboarding, and support.
What to know first
- No free plan is listed.
- Essential starts with three seats.
- Essential supports up to 10,000 records.
Parthenon: what it does well
- Reach sends newsletters, alerts, press releases, and SMS.
- Nexus combines records, inbox, messaging, and casework.
- Mobile app records field interactions.
- Outlook add-in supports residency checks and AI-enabled replies.
- 14-day trial is available.
What to know first
- No free plan is available.
- SMS is a paid add-on with usage-based credits.
- SMS sending requires 10DLC registration with the FCC.
- Reach plans require a .gov email.
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