Side by side
Civica Complaints Management vs Forseti Complaints Management System
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options. Organisations considering it should enquire about pricing and assess whether its cloud deployment and listed controls fit their requirements.
Visit Civica Complaints ManagementChoose Forseti if your regulated organisation needs a complaints workflow aligned with FCA DISP, monitoring across products and services, and complaint reporting. Look elsewhere if you need a free plan or want published price amounts before contacting the vendor.
Visit Forseti Complaints Management SystemThe facts
| Civica Complaints Management | Forseti Complaints Management System | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | API, Web |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | Civica Complaints Management | Not published |
| Website | civica.com | forseticomplaints.com |
| On complaint management software | #6 of 26 | #11 of 26 |
Civica Complaints Management: what it does well
- Captures feedback from web, phone, email and social media
- Configurable workflows use low-code and no-code tools
- Real-time keyword alerts support problem identification
- Offers REST and email APIs
- Cases have redactable audit trails
What to know first
- Pricing is available only by enquiry
- Requires cloud deployment
Forseti Complaints Management System: what it does well
- Standard complaints journey aligns with FCA DISP regulations.
- Includes acknowledgement and eight-week holding letter templates.
- Monitors complaints across multiple products and services.
- API data transfer is a standard feature at no additional cost.
- Optional Q&A checks let managers request amendments to handler work.
What to know first
- There is no free plan.
- Pricing is available on request.
- Some reporting, Q&A, letter and workflow options are optional modules.
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