CitizenOne vs Primero
| CitizenOne | Primero | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $687.50/mo |
| Open source | No | No |
| Platforms | — | Android, api, iOS, self-hosted, Web |
| Case intake forms | Yes | Yes |
| Workflow automation | Yes | — |
| Audit trail | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Mobile apps | Yes | — |
| Deployment | cloud | hybrid |
| Free plan | — | Yes |
| Custom case fields | — | Yes |
Both are listed in Best Case Management Software. On Freedom251, Primero scores higher on our published basis.