Side by side

Chattrik Omni Channel vs Social Serve Social Inbox

Both stand on social customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Chattrik Omni Channel

Free trial AndroidiPhoneWeb

Chattrik Omni Channel centralizes multiple customer-chat channels with assignment, routing, history, and reporting tools. Teams should account for per-seat pricing and the absence of a free plan.

Visit Chattrik Omni Channel

Social Serve centralizes Instagram conversations, team workflows, automation, and conversion tracking for local businesses. Its paid starting price, Instagram authorization requirement, and stated audience should guide fit decisions.

Visit Social Serve Social Inbox

The facts

	Chattrik Omni Channel	Social Serve Social Inbox
Free plan	A free trial	No
Open source	Not published	Not published
Runs on	Android, iPhone, Web	Not published
Lowest paid plan	Starter: $14.99 a month	Not published
Plans published	3	None
Maker	Not published	Not published
Website	chattrik.com	socialserve.ca
On social customer service software	#10 of 33	#32 of 33

Chattrik Omni Channel: what it does well

Unified inbox for Messenger, Instagram, and website chat
Conversation history provides cross-channel context
Chats can be assigned and routed
Mobile replies and real-time notifications
Includes team activity insights

What to know first

No free plan
Enterprise pricing is custom
Starter and Growth prices are per seat

Social Serve Social Inbox: what it does well

Combines comments, DMs, stories, and mentions
Supports team roles and conversation ownership
Automates comment-to-DM follow-ups
Tracks conversations leading to orders or reservations
Provides human support

What to know first

No free plan is listed
Requires authorization of a professional Instagram account
Pricing starts at 19

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